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13 articles for “Customer Relationship Management”
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Literature ReviewOpen accessPhrase in the titleThe Role of Customer Relationship Management in the Airline IndustryDevasya AgarwalIn the status quo, airlines are unable to maximize profits, partly because of the lack of transformation in customer management over the decades. In this study, we inherently showcase a part of the reason that airlines are not heavily profitable and how it can be averted. This study employs a critical review method of literature and economic theory analysis to … …American Journal of Economics and Business Administration, Vol. 16, Issue 1 · 14 Oct 2024 · 10,727 accessesView PDFCite
Research ArticleOpen accessPhrase in the titleHuman Computer Interaction Approach in Developing Customer Relationship ManagementMohd H.N.M. Nasir, Mustaffa Kamal, Wan A.W. RozaliProblem statement: Many published studies have found that more than 50% of Customer Relationship Management (CRM) system implementations have failed due to the failure of system usability and does not fulfilled user expectation. This study presented the issues that contributed to the failures of CRM system and proposed a prototype of CRM system developed using Human Computer Interaction approaches in … …Journal of Computer Science, Vol. 4, Issue 7 · 31 Jul 2008 · 7,140 accessesView PDFCite
Research ArticleOpen accessPhrase in the titleA Data Mining Technique to Find Optimal Customers for Beneficial Customer Relationship ManagementG. Babu, T. BhuvaneswariProblem statement: Modern companies and organizations are efficiently implementing a CRM strategy for managing a company interactions and relationships with customers. CRM systems have been developed and designed to support the areas of marketing, service process and sales. Many literature studies are available to preserve the customer relationship but small drawbacks occur in the existing methods. One method to maintain … …Journal of Computer Science, Vol. 8, Issue 1 · 1 Nov 2011 · 7,260 accessesView PDFCite
Research ArticleOpen accessPhrase in the titleEvaluation of Customer Relationship Management in a Teaching HospitalFereshteh Farzianpour, Leila Godarzi, Amin Torabipoor Hamedani et al.Communication between individuals has a vital role in human being’s life, specially their professional. In medical practice it is a certain and economical way recognize the patient’s problems and identify them. It is necessary to communicate with patients suffering mental or physical problems to be able to look after them. An analytical-descriptive cross-sectional study was conducted. The population under study … …American Journal of Applied Sciences, Vol. 10, Issue 4 · 12 Apr 2013 · 6,600 accessesView PDFCite
Research ArticleOpen accessIn the keywordsA Review on Data Mining in Banking SectorVikas Jayasree, Rethnamoney Vijayalakshmi Siva BalanThe banking industry has undergone various changes in the way they conduct the business and focus on modern technologies to compete the market. The banking industry has started realizing the importance of creating the knowledge base and its utilization for the benefits of the bank in the area of strategic planning to survive in the competitive market. In the modern … …American Journal of Applied Sciences, Vol. 10, Issue 10 · 5 Sep 2013 · 9,482 accessesView PDFCite
Review ArticleOpen accessIn the abstractThe Digital (R)evolution of Insurance Business ModelsAntonella CappielloThe paper focuses on the digital transformation that is greatly affecting the insurance industry and forcing radical change upon corporate culture, products and processes, customer relationship and relations with the sector’s various competitors. By responding to three research questions, the paper aims to contribute to the academic discussion and proposes to offer useful cues of reflection to the insurance management, … …American Journal of Economics and Business Administration, Vol. 12, Issue 1 · 1 Jan 2020 · 16,342 accessesView PDFCite
Research ArticleOpen accessIn the abstractA NOVEL ARCHITECTURAL FRAMEWORK FOR AGGREGATED SUBSCRIBER PROFILEJagannadham Dulipala, P. SeethalakshmiSubscriber/User’s data in a Communication Service Provider’s (CSP) Environment spread across different &#34silo type&#34 Network Elements (subscriber data sources) and systems such as Customer Relationship Management System (CRM), Home Location Register/Visitor Location Register (HLR/VLR), Home Subscriber Server (HSS), Policy Charging Rules Function (PCRF), Business Support System/Operation Support System (BSS/OSS). The proliferation of convergent telecom applications and value added services necessitates … …Journal of Computer Science, Vol. 10, Issue 3 · 29 Nov 2013 · 6,484 accessesView PDFCite
Research ArticleOpen accessIn the abstractThe Effect of National Culture on Total Quality Management and Organizational PerformanceRabiul Islam, Abdullah ALNasserSoft-hard total quality management comprises of the utility of human resource management-style personnel policies to product commitment to quality and a management ideology that supports cultural change maxims, continuous improvement and customer satisfaction. The aim of the study is to determine the mediator effect of national culture on the relationship between soft-hard total quality management and organizational performance in municipalities. … …American Journal of Applied Sciences, Vol. 10, Issue 10 · 5 Sep 2013 · 7,254 accessesView PDFCite
Research ArticleOpen accessIn the abstractAssessing the Impact of Total Quality Management Practices and Quality Culture with Competitiveness of Saudi ContractorsRushami Zien Yusoff, Rabiul Islam, Faihan AlotaibiTotal quality management practices in construction industries can be described as the processes or that aligns the business performance strategy to the business processes in the hopes of achieving customer satisfaction and product and services quality. Quality culture conditions are strongly linked with project outcomes and hence, initiatives undertaken should be incorporated to the organizational cultural changes. The aim of … …American Journal of Applied Sciences, Vol. 10, Issue 6 · 30 Jun 2013 · 7,709 accessesView PDFCite
Research ArticleOpen accessIn the abstractRelationship Between Total Quality Management Practices and Contractors CompetitivenessFaihan Alotaibi, Rushami Zien Yusoff, Rabiul IslamTotal quality management is basically about continuous organizational success through the employment of customer satisfaction and by basing it on the contribution of all the employees constantly working to enhance processes, services and products. The competitiveness concept has been defined in multitude of ways; in the individual firm’s context, industries context and nation’s context. The aim of the study is … …American Journal of Applied Sciences, Vol. 10, Issue 3 · 17 Mar 2013 · 6,886 accessesView PDFCite