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65 results for “Customer Service”
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Research ArticleOpen accessIn the abstractA Study of Criteria for Evaluating the Performance of World Expo Taiwan PavilionHan-Chen Huang, I-Ying Chang, Su-Ling Wu, Wen-Pang LiaoUnder the circumstance of severe fund shortage of local governments in Taiwan, an exhibition pavilion's commitment to inheriting and passing down diverse cultures and the exhibition pavilion's business performance grows more important. This study utilizes the balanced scorecard concept, as proposed by Kaplan and Norton, reviews relevant literature, uses the Delphi method to gather and systemize opinions of experts in … …American Journal of Applied Sciences, Vol. 12, Issue 7 · 29 Aug 2015 · 6,756 accessesView PDFCite
Research ArticleOpen accessIn the abstractINTELLIGENT SEARCH ENGINE-BASED UNIVERSAL DESCRIPTION, DISCOVERY AND INTEGRATION FOR WEB SERVICE DISCOVERYTamilarasi Karuppiah, M. RamakrishnanWeb Services standard has been broadly acknowledged by industries and academic researches along with the progress of web technology and e-business. Increasing number of web applications have been bundled as web services that can be published, positioned and invoked across the web. The importance of the issues regarding their publication and innovation attains a maximum as web services multiply and … …Journal of Computer Science, Vol. 10, Issue 9 · 26 Apr 2014 · 6,781 accessesView PDFCite
Research ArticleOpen accessIn the abstractRECOMMENDATIONS FOR DEVELOPMENT OF ONLINE BOOKSTORE IN INDONESIA: A REVIEW FROM WRITER’S PERSPECTIVERobertus Nugroho Perwiro Atmojo, Anggita Dian CahyaniOne of the problem when buying books via online transaction in Indonesia is the lack of book preview facility. In this situation the phenomenon of &#34buying a pig in a poke&#34 is very possible to occur. Moreover, the customer feels disapointed when the book she/he purchases is unavailable. The classical reason usually given is the book stock is not available … …Journal of Computer Science, Vol. 10, Issue 8 · 5 Apr 2014 · 7,142 accessesView PDFCite
Research ArticleOpen accessIn the abstractE-Service Quality and its Effect on Consumers’ Perceptions TrustMohammad Al-Nasser, Rushami Zien Yusoff, Rabiul Islam, Abdullah ALNasserE-service quality measurement in online shopping has been receiving increasing attention currently and as a result, many studies have tried to highlight major dimensions of e-service quality linked with online environment. Excellent e-service quality is an important matter for online vendor. It is the factor that will enable them to attract more online customers. The aim of the study is … …American Journal of Economics and Business Administration, Vol. 5, Issue 2 · 31 Dec 2013 · 8,358 accessesView PDFCite
Research ArticleOpen accessIn the abstractA NOVEL ARCHITECTURAL FRAMEWORK FOR AGGREGATED SUBSCRIBER PROFILEJagannadham Dulipala, P. SeethalakshmiSubscriber/User’s data in a Communication Service Provider’s (CSP) Environment spread across different &#34silo type&#34 Network Elements (subscriber data sources) and systems such as Customer Relationship Management System (CRM), Home Location Register/Visitor Location Register (HLR/VLR), Home Subscriber Server (HSS), Policy Charging Rules Function (PCRF), Business Support System/Operation Support System (BSS/OSS). The proliferation of convergent telecom applications and value added services necessitates … …Journal of Computer Science, Vol. 10, Issue 3 · 29 Nov 2013 · 6,484 accessesView PDFCite
Research ArticleOpen accessIn the abstractMACHINE LEARNING APPROACHES IN IMPROVING SERVICE LEVEL AGREEMENT-BASED ADMISSION CONTROL FOR A SOFTWARE-AS-A-SERVICE PROVIDER IN CLOUDR. S. Mohana, P. ThangarajSoftware as a Service (SaaS) offers reliable access to software applications to the end users over the Internet without direct investment in infrastructure and software. SaaS providers utilize resources of internal data centres or rent resources from a public Infrastructure as a Service (IaaS) provider in order to serve their customers. Internal hosting can ample cost of administration and maintenance … …Journal of Computer Science, Vol. 9, Issue 10 · 5 Sep 2013 · 6,956 accessesView PDFCite
Research ArticleOpen accessIn the abstractINFLUENCE OF CUSTOMER SATISFACTION ON LOYALTY: A STUDY ON MOBILE TELECOMMUNICATION INDUSTRYMd. Motaher Hossain, Nusrat Jahan SuchyThe mobile telecommunication companies uphold their service quality and change their marketing core strategies to retain their existing customers by enhancing and optimizing the customer loyalty. Therefore, it becomes significant for telecom companies to identify factors of services that influence customer loyalty and in turn creates loyal customers by satisfying them. This present study aims to explore the influence of … …Journal of Social Sciences, Vol. 9, Issue 2 · 20 Aug 2013 · 9,346 accessesView PDFCite
Research ArticleOpen accessIn the abstractNew Optical Splitter Design for Application in Fibre-to-the Home Passive Optical Network using Virtual Lab PlatformMohd Syuhaimi Ab-Rahman, Ainon Najahah Abdul Aziz, Aimi Amalin Khairuddin et al.Problem statement: In this study, authors present a new design of optical splitter to be applied in FTTH-PON named Multi Ratio Optical Splitter (MROS). MROS was introduced to enhance the power distribution in the optical network. Approach: We also bring in new approach for designing a new optical device that enable us to characterize and analyze the design from waveguide … …Journal of Computer Science, Vol. 8, Issue 6 · 16 Mar 2012 · 7,053 accessesView PDFCite
Research ArticleOpen accessIn the abstractA Study of Relationship Marketing on Customer SatisfactionSheng Chung LoProblem statement: Developing a sound knowledge on the customers’ necessities and preferences and producing accordingly the companies can lower the chances of losing customers as well as remove negative attitude towards foreign attitudes towards foreign brands. Approach: The research works of different authors have been analysed for performing present a research work on this topic. The study compiles many research … …Journal of Social Sciences, Vol. 8, Issue 1 · 30 Jan 2012 · 10,340 accessesView PDFCite
Research ArticleOpen accessIn the abstractPerformance Analysis of Rejection Ratio in Cost Optimized Virtual Private Networks Provisioning Algorithm (COVPA) Using Waxman and Barabasi Model in Cyber SpaceRamanathan Rajasekar, Ramaraj Ravi, Beulah ShekharProblem statement: Virtual private networks have provided customers with a secure and low-cost communication environment. Approach: The COVPA, the provisioning algorithm for a Virtual Private Network service, which built and managed VPNs on demand. Results: The COVPA allowed each VPN to have guaranteed resources and customized control and supported a highly dynamic VPN service where creation and modification operations took … …Journal of Computer Science, Vol. 8, Issue 2 · 28 Nov 2011 · 7,122 accessesView PDFCite