Sign inSubmit
Tips: “quotes” for a phrase · author:Lee · a DOI goes straight to its article

65 results for “Customer Service”
Set a search alert
Research ArticleOpen accessPhrase in the titleAnalyzing and Automating Customer Service Queries on Twitter Using Robotic Process AutomationT. N. Ram Kumar, Ganeshayya Shidaganti, Prarthana Anand et al.Several product companies have turned to social media to analyze customer satisfaction and provide customer service to disgruntled customers. Product twitter handles are flooded with tweets every day. Customer service professionals struggle to find and resolve complaints from numerous tweets, which results in high wait times for a response, huge costs for the company, and frustrated customers. Automating customer services … …Journal of Computer Science, Vol. 19, Issue 4 · 24 Mar 2023 · 6,659 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleThe Level of Service Quality and Customer Satisfaction of the Insurance Industries in IndonesiaAgustina HanafiThis survey aims to investigate the level of service quality, client satisfaction and the image of Indonesia in particular insurance companies to PT (Limited Liability Company) Insurance Bumiputera Bumida Palembang. Indirectly influence the quality of services to the corporate image through satisfaction. The method used was descriptive. Data obtained through the distribution of questionnaires to 285 unemployment insurance claims losses … …American Journal of Applied Sciences, Vol. 14, Issue 4 · 12 Apr 2017 · 9,211 accessesView PDFCite
Research ArticleOpen accessIn the keywordsMEASURING CUSTOMER’S SATISFACTION ON BUS TRANSPORTATIONRabiul Islam, Mohammed S. Chowdhury, Mohammad Sumann Sarker, Salauddin AhmedThe purpose of the study is to examine the factors measuring customers’ satisfaction, especially the impact of service quality on customers’ satisfaction in public transportation industry in the university town of Sintok located in Kedah province of Malaysia. In order to assess the relationships between service quality and customer satisfaction survey http://www.scientificjournals.org/journals2007/articles/1003.htmdata were collected from 300 Bus commuters. All hypotheses … …American Journal of Economics and Business Administration, Vol. 6, Issue 1 · 23 May 2014 · 10,329 accessesView PDFCite
Research ArticleOpen accessIn the keywordsInvestigating the Relationship between Organizational Social Capital and Service Quality in Teaching HospitalsFereshteh Farzianpour, Abass Rahimi Fouroshani, Reza Gholi Vahidi et al.Problem statement: In modern age, the service quality and sensitivity towards better qualified service are among the priorities of the global community. Quality is defined as the customer’s desire and the customer’s perceptions and expectations constitute the key factor determining quality. The issue of quality is particularly important in healthcare service. Nowadays, alongside the human, financial and economic capitals, a … …American Journal of Economics and Business Administration, Vol. 3, Issue 2 · 12 Jul 2011 · 7,672 accessesView PDFCite
Research ArticleOpen accessIn the keywordsPerception Mapping of Travelers: Case of Six Indian Domestic AirlinesShobhit Agarwal, A. K. DeyProblem statement: A comparison of customer satisfaction based on service quality as perceived by air travelers was done among six domestic airlines. Literature review suggested that flying experience has three stages: Pre-flight, in-flight and post-flight and a set of six variables can be used to measure satisfaction. These variables are: Ease of bookings through the website/call center; Hassle free check … …American Journal of Economics and Business Administration, Vol. 2, Issue 2 · 30 Jun 2010 · 7,446 accessesView PDFCite
Research ArticleOpen accessIn the keywordsThe Impact of CRM on the Customer Satisfaction in Agricultural BankMohammad Ali Sarlak, Rasool Sanavi FardProblem statement: There is much research on this subject, but none of them is about the use of customer relationship management for boosting the bank customer satisfaction. While we have not any study about customer satisfaction in Agricultural Bank especially in Qom providence. Approach: The research method was applied one and from viewpoint of the process, was considered to be … …American Journal of Economics and Business Administration, Vol. 1, Issue 2 · 30 Jun 2009 · 8,179 accessesView PDFCite
Research ArticleOpen accessIn the keywordsA Cross Layer Frame Work for Enhanced Quality of Service Provisioning in Worldwide Interoperability for Microwave Access NetworksS.J.K. Jagadeesh Kumar, T. PurusothamanProblem statement: The demand for multimedia applications in WiMAX networks is growing at a rapid pace. A method for guaranteeing Quality of Service (QoS) for different classes of traffic is therefore gaining importance. Hence designing and analyzing multimedia traffic and QoS parameters has become central to this problem. In this study, we propose a cross layer frame work in which … …Journal of Computer Science, Vol. 8, Issue 3 · 21 Jan 2012 · 7,052 accessesView PDFCite
Research NotesOpen accessIn the abstractMetadata Stewardship and Quality in Telecom SectorBhola Gan Chaudhuri, Shalli RaniThe spread of the telecom network infrastructure, constellations of satellites and the use of the Internet of Things (IoT) have brought about unprecedented volumes of heterogeneous information which facilitate the contemporary monitoring systems of the environment and the earth. Metadata control and information quality have also become significant in the telecom industry in controlling data reliably, enhancing data services, and … …Journal of Computer Science, Vol. 22, Issue 10 · 22 Oct 2026 · 335 accessesView PDFCite
Research ArticleOpen accessIn the abstractInfluence of E-Service Quality Dimensions on Repurchase Intention for Digital Products: The Role of Satisfaction and Trust Among Young Consumers in Chattogram City, BangladeshMohammad Toufiqur Rahman, Ashfia Khan Ema, Muhammad Abdul AhadThis study aims to analyze the digital product marketplace in Chattogram, Bangladesh by investigating the influence of e-service quality dimensions, namely reliability, responsiveness, security, and convenience, on mobile-first young consumers' satisfaction, trust, and repurchase intention. Using repurchase intention as a primary indicator of digital loyalty, the study contributes to existing literature by considering theories such as the Expectancy-Confirmation Theory, Relationship … …Journal of Computer Science, Vol. 22, Issue 8 · 18 Aug 2026 · 1,642 accessesView PDFCite
Research ArticleOpen accessIn the abstractConvergence of GenAI and RPA: A Digital Heaven in Supply Chain Optimization ProcessSaurabh A. Pahune, Zahid Akhtar, Manoj Chandrasekharan et al.One of the most groundbreaking advances in the field of intelligent automation is the merging of Generative Artificial Intelligence (GenAI) and Robotic Process Automation (RPA). This combination unlocks previously unachievable capabilities in automation. RPA (software bots) improves speed and operational efficiency by automating rule-based tasks, Standard Operating Procedures (SOPs), and repetitive workflows. At the same time, it minimizes manual labor … …Journal of Computer Science, Vol. 21, Issue 12 · 8 Feb 2026 · 2,040 accessesView PDFCite