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31 articles for “customer satisfaction”
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Research ArticleOpen accessIn the abstractThe Effect of National Culture on Total Quality Management and Organizational PerformanceRabiul Islam, Abdullah ALNasserSoft-hard total quality management comprises of the utility of human resource management-style personnel policies to product commitment to quality and a management ideology that supports cultural change maxims, continuous improvement and customer satisfaction. The aim of the study is to determine the mediator effect of national culture on the relationship between soft-hard total quality management and organizational performance in municipalities. … …American Journal of Applied Sciences, Vol. 10, Issue 10 · 5 Sep 2013 · 7,254 accessesView PDFCite
Research ArticleOpen accessIn the abstractAssessing the Impact of Total Quality Management Practices and Quality Culture with Competitiveness of Saudi ContractorsRushami Zien Yusoff, Rabiul Islam, Faihan AlotaibiTotal quality management practices in construction industries can be described as the processes or that aligns the business performance strategy to the business processes in the hopes of achieving customer satisfaction and product and services quality. Quality culture conditions are strongly linked with project outcomes and hence, initiatives undertaken should be incorporated to the organizational cultural changes. The aim of … …American Journal of Applied Sciences, Vol. 10, Issue 6 · 30 Jun 2013 · 7,709 accessesView PDFCite
Research ArticleOpen accessIn the abstractRelationship Between Total Quality Management Practices and Contractors CompetitivenessFaihan Alotaibi, Rushami Zien Yusoff, Rabiul IslamTotal quality management is basically about continuous organizational success through the employment of customer satisfaction and by basing it on the contribution of all the employees constantly working to enhance processes, services and products. The competitiveness concept has been defined in multitude of ways; in the individual firm’s context, industries context and nation’s context. The aim of the study is … …American Journal of Applied Sciences, Vol. 10, Issue 3 · 17 Mar 2013 · 6,886 accessesView PDFCite
Research ArticleOpen accessIn the abstractHome Stay Accommodation for Tourism Development in East Coast Economic RegionMd. Anowar Hossain Bhuiyan, Chamhuri Siwar, Shaharuddin Mohamad Ismail, Rabiul IslamProblem statement: Home stay program provided tourists multi ethnic life condition with cultural experiences and economic well beings for the local people. Malaysian home stay program differed from the other commercial home stay in the world. Home stay accommodation can create a scope to the local communities for active participation in tourism activities. Home stay accommodation might be a potential … …American Journal of Applied Sciences, Vol. 9, Issue 7 · 24 May 2012 · 8,116 accessesView PDFCite
Research ArticleOpen accessIn the abstractA Real Time Practical Approach for Multi Objective Job Shop Scheduling Using Fuzzy Logic ApproachR. Ramkumar, A. Tamilarasi, T. DeviMulti objective Job Shop scheduling is a difficult task in both theoretical and practical solving issues. Problem statement: In the present scenario the modern Engineering and Industrial manufacturing units are facing lot of problems in many aspects such as machining time, raw material movement, man power requirement, electricity demand and customer satisfaction. Approach: A triangular fuzzy membership function is used … …Journal of Computer Science, Vol. 8, Issue 4 · 14 Feb 2012 · 6,258 accessesView PDFCite
Research ArticleOpen accessIn the abstractEthical Issues in E-Commerce on the Basis of Online RetailingSinan Nardal, Ayse SahinProblem statement: The rapid spread of e-commerce has created tremendous opportunities for economic efficiency and customer choice. Use of the global Internet computer network for ecommerce activities provides some advantages to the consumers on their daily life. On the other hand Internet represents a new environment for unethical behavior. While e-commerce has witnessed extensive growth in last decade, consumers concerns … …Journal of Social Sciences, Vol. 7, Issue 2 · 10 Feb 2011 · 23,399 accessesView PDFCite
Research ArticleOpen accessIn the abstractThe Innovative Technique at ThomsonRaveesh Agarwal, Mona Chaudhary, Suryakant DixitProblem statement: As we continue to ride out of the current economic recession, employee engagement has become a critical business issue for the organization. It is tough time for Thomson Press to enhance its position as leader in printing industry and stay ahead of competition. Key challenges include identifying the areas of improvement and engaging each and every employee of … …American Journal of Economics and Business Administration, Vol. 2, Issue 2 · 30 Jun 2010 · 8,179 accessesView PDFCite
Research ArticleOpen accessIn the abstractPersonal and Psychological Factors-Does it Impact the Choice of Advertising Medium?Izian Idris, Mohd Shukri Ab Yajid, Ali KhatibiProblem statement: Advertising is a multidimensional phenomenon that has been studied in several disciplines. It is one of the most fascinating phenomena in modern capitalist markets. It is pervasive, perplexing, multidimensional and unfathomably rich. The effectiveness of advertising depends on both the quality of the product being advertised and the quality of the ad itself and also the media context … …Journal of Social Sciences, Vol. 5, Issue 2 · 30 Jun 2009 · 8,429 accessesView PDFCite
Research ArticleOpen accessIn the abstractFactor Influences Selection of Islamic Banking: A Study on Malaysian Customer PreferencesAhasanul Haque, Jamil Osman, Ahmad Zaki Hj IsmailThe emergence of strong Islamic movements in last three decades has generated a renewed interest in Islamic economics, especially in Islamic interest free banking. Currently Islamic bank strategically offering high quality products and services to satisfy their customers due to the strong competition, customer expectation for high quality services and rapidly changes of technology. The purpose of this study is … …American Journal of Applied Sciences, Vol. 6, Issue 5 · 31 May 2009 · 12,192 accessesView PDFCite
Research ArticleOpen accessIn the abstractHuman Computer Interaction Approach in Developing Customer Relationship ManagementMohd H.N.M. Nasir, Mustaffa Kamal, Wan A.W. RozaliProblem statement: Many published studies have found that more than 50% of Customer Relationship Management (CRM) system implementations have failed due to the failure of system usability and does not fulfilled user expectation. This study presented the issues that contributed to the failures of CRM system and proposed a prototype of CRM system developed using Human Computer Interaction approaches in … …Journal of Computer Science, Vol. 4, Issue 7 · 31 Jul 2008 · 7,140 accessesView PDFCite