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267 articles for “quality of service”
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Research ArticleOpen accessEvery word in the titleE-Service Quality and its Effect on Consumers’ Perceptions TrustMohammad Al-Nasser, Rushami Zien Yusoff, Rabiul Islam, Abdullah ALNasserE-service quality measurement in online shopping has been receiving increasing attention currently and as a result, many studies have tried to highlight major dimensions of e-service quality linked with online environment. Excellent e-service quality is an important matter for online vendor. It is the factor that will enable them to attract more online customers. The aim of the study is … …American Journal of Economics and Business Administration, Vol. 5, Issue 2 · 31 Dec 2013 · 8,358 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleCultural Differences Identification and its Effect on E-Service Quality PerceptionMohammad Al-Nasser, Rushami Zien Yusoff, Rabiul Islam, Abdullah ALNasserCultural differences are one of many forces influencing consumer decision making and the effect of cultural differences on the development and use of information and communication technologies. As different companies are not taking their business outside geographic boundaries, the global activities are opened to a large degree via current communication and information technologies. The aim of the study is to … …American Journal of Economics and Business Administration, Vol. 5, Issue 2 · 30 Dec 2013 · 7,481 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleEVALUATION OF SERVICE TRANSACTIONS AND SELECTION OF QUALITY OFFERED SERVICES IN A BUSINESS ENVIRONMENTM. Alamelu, A. M.J. Mohamed Zubair RahmanThe application of service oriented architecture in business is to meet the best quality requirements to the customers and providers. Where, service evaluations are carried out based on the quality attributes of scalability, usability, security, performance. In past many evaluation systems have been proposed for business applications with different criteria. However, security metric to be considered this study proposes a … …American Journal of Applied Sciences, Vol. 11, Issue 2 · 20 Dec 2013 · 6,702 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleQuality Business Service Provider in Community EnterpriseChalard Chantarasombat, Tantawan SingkeawProblem statement: The development of community enterprises focuses on the development of service providers for commercial industries and community enterprises and it is necessary to create and extend the development according to the changing global conditions. The department of industrial promotion and industry promotion center region 5, Khon Kaen must create and develop the quality of service providers in community … …Journal of Social Sciences, Vol. 8, Issue 2 · 13 Mar 2012 · 8,317 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleInvestigating the Relationship between Organizational Social Capital and Service Quality in Teaching HospitalsFereshteh Farzianpour, Abass Rahimi Fouroshani, Reza Gholi Vahidi et al.Problem statement: In modern age, the service quality and sensitivity towards better qualified service are among the priorities of the global community. Quality is defined as the customer’s desire and the customer’s perceptions and expectations constitute the key factor determining quality. The issue of quality is particularly important in healthcare service. Nowadays, alongside the human, financial and economic capitals, a … …American Journal of Economics and Business Administration, Vol. 3, Issue 2 · 12 Jul 2011 · 7,672 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleService Quality Dimensions in Public Library: Nothern Area ExperiencedZaherawati Zakaria, Zaliha H. Hussin, Nazni Noordin et al.Problem statement: Service quality has emerged as a key strategic issue in management. The service quality assessment tool SERVQUAL was introduced the dimensions of tangibles, reliability, responsiveness and assurance and empathy dimensions of service quality. Approach: The objective of this study is to investigate which service quality dimensions that mostly influenced the service quality in public library in Sungai Petani. … …Journal of Social Sciences, Vol. 7, Issue 2 · 20 Apr 2011 · 7,939 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleQuality of Health Services Provided to Iraqis at Jordan Red Crescent Health CentersTaghrid S. SuifanProblem statement: Quality of services measurement has been the concern of many scholars who have tried to develop scales for it. The most popular scale used was SERVQUAL. Hence the aim of this study is to discover the quality of health services provided to Iraqis at Jordan Red Crescent Health Centers in Amman. Approach: A sample study was derived from … …Journal of Social Sciences, Vol. 6, Issue 2 · 30 Jun 2010 · 7,592 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleThe Impact Dimensions of Service Quality on the Acceptance Usage of Internet Banking Information SystemsLaith T. KhraisNowadays, banking transactions are one of the most important daily services that fulfill a society needs. The broadly growth of information technology usage pushed banking institutions to embrace advanced technology to launch new electronic services. Internet technology has influenced the banking practicability because of its capability to enhance performance of financial operations. A major concern of Internet banking systems is … …American Journal of Applied Sciences, Vol. 15, Issue 4 · 7 Apr 2018 · 8,365 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleThe Level of Service Quality and Customer Satisfaction of the Insurance Industries in IndonesiaAgustina HanafiThis survey aims to investigate the level of service quality, client satisfaction and the image of Indonesia in particular insurance companies to PT (Limited Liability Company) Insurance Bumiputera Bumida Palembang. Indirectly influence the quality of services to the corporate image through satisfaction. The method used was descriptive. Data obtained through the distribution of questionnaires to 285 unemployment insurance claims losses … …American Journal of Applied Sciences, Vol. 14, Issue 4 · 12 Apr 2017 · 9,211 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleUtility-based Scheduling Frameworks for Efficient Quality-of-Service Differentiation in a Mixture of Real-time and Non-real-time TrafficsOlalekan Bello, Hushairi Zen, AL-Khalid Othman, Khairuddin Abdul HamidThis paper proposes a utility-based scheduling framework for efficient differentiation of users’ Quality-of-Service (QoS) in a broadband wireless access system involving heterogeneous mixed traffic flows. The utility-based scheduling framework, called Maximum QoS Satisfaction (MQS), is based on three novel Radio Resource Allocation (RRA) techniques; delay-based scheduling policy for Real-Time (RT), minimum-rate-based scheduling policy for Non-Real-Time (NRT) and a throughput-based scheduling … …Journal of Computer Science, Vol. 11, Issue 7 · 19 Oct 2015 · 7,139 accessesView PDFCite