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Author

Agustina Hanafi

University of Sriwijaya, Indonesia
1 article in our journals

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Research ArticleOpen accessThe Level of Service Quality and Customer Satisfaction of the Insurance Industries in IndonesiaAgustina HanafiThis survey aims to investigate the level of service quality, client satisfaction and the image of Indonesia in particular insurance companies to PT (Limited Liability Company) Insurance Bumiputera Bumida Palembang. Indirectly influence the quality of services to the corporate image through satisfaction. The method used was descriptive. Data obtained through the distribution of questionnaires to 285 unemployment insurance claims losses … …American Journal of Applied Sciences, Vol. 14, Issue 4 · 12 Apr 2017 · 9,211 accessesView PDFCite