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65 results for “Customer Service”
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Research ArticleOpen accessIn the abstractGender-Based Customer Counting System Using Computer Vision for Retail StoresIntan Sari Areni, Tiwi Nur Safitri, Indrabayu, Anugrayani BustaminThe development of modern retail business is gradually getting faster, increasing the level of competition among retailers. The retailers are changing their business strategies to acquire new customers, maintain customer loyalty and improve customer service. One way to indicate the good market performance of a retail shop is to know the number and details of visitors based on gender. The … …Journal of Computer Science, Vol. 16, Issue 4 · 16 Apr 2020 · 8,394 accessesView PDFCite
Research ArticleOpen accessIn the abstractAnalysis of Benefits and Barriers as a Critical Success Factor in IT Governance Implementation by Using Interpretive Structural ModelUky Yudatama, Achmad Nizar Hidayanto, Bobby A.A NaziefThis study aims to identify and analyze the key sub-factors of benefits and barriers as critical success factors for the implementation of IT Governance. The hope of the research is that the results of this identification and analysis can provide a high value of benefits in order to stakeholders in implementing IT Governance. In addition, it is expected to also … …Journal of Computer Science, Vol. 15, Issue 7 · 25 Jul 2019 · 7,885 accessesView PDFCite
Review ArticleOpen accessIn the abstractMultimodal Sentiment Analysis: A Comparison StudyIntisar O. Hussien, Yahia Hasan JazyahSentiments and emotions play a pivotal role in our daily lives. They assist decision making, learning, communication and situation awareness in human environments. Sentiment analysis is mainly focused on the automatic recognition of opinions’ polarity, as positive or negative. Nowadays, sentiment analysis is replacing the old web based survey and traditional survey methods that conducted by deferent companies for finding … …Journal of Computer Science, Vol. 14, Issue 6 · 11 Jun 2018 · 9,904 accessesView PDFCite
Research ArticleOpen accessIn the abstractThe Impact Dimensions of Service Quality on the Acceptance Usage of Internet Banking Information SystemsLaith T. KhraisNowadays, banking transactions are one of the most important daily services that fulfill a society needs. The broadly growth of information technology usage pushed banking institutions to embrace advanced technology to launch new electronic services. Internet technology has influenced the banking practicability because of its capability to enhance performance of financial operations. A major concern of Internet banking systems is … …American Journal of Applied Sciences, Vol. 15, Issue 4 · 7 Apr 2018 · 8,365 accessesView PDFCite
Research ArticleOpen accessIn the abstractModeling of Observer-Based Social Media Marketing for Saudi Arabia ConsumersMahmoud Alblowi, Omar Aloufi, Najmah Fallatah et al.Global change has been significantly amplified by the Internet's swift development of technology. The emergence of social media has marked a significant improvement in communication and information availability. Therefore, the social media marketing industry is a significant area used to advertise a wide range of products. In the Kingdom of Saudi Arabia (KSA), social media platforms have been widely used … …Journal of Computer Science, Vol. 19, Issue 7 · 11 Jun 2023 · 5,814 accessesView PDFCite
Research ArticleOpen accessIn the abstractScrutiny of Relationship between E-Banking Information Quality Dimensions and Customer SatisfactionMohannad Moufeed AyyashPoor information quality can have a significant negative effect on the success of an organization. This study investigated the relationship between information quality's dimensions, namely accuracy, completeness, timeliness and relevancy, on the satisfaction of customers towards E-banking services in Palestine's banking sector. It also studied the relationship between the intent to use E-banking services and customer satisfaction. The study implemented … …Journal of Computer Science, Vol. 13, Issue 4 · 26 Apr 2017 · 8,353 accessesView PDFCite
HypothesisOpen accessIn the abstractAnalysis of Market Orientation on Business Performance in the Multinational Service IndustriesMartin Owusu Ansah, Richard ChinomonaThe paper examined the extent of market orientation on business performance in the multinational service industries in Ghana. It applied the behavioral viewpoint of market orientation measurement using MKTOR scale as a base in eliciting information from eleven marketing managers through in - depth interview while one hundred and sixty-three marketing managers were also surveyed using structured questionnaires. Structural Equation … …Journal of Social Sciences, Vol. 13, Issue 1 · 9 Feb 2017 · 8,005 accessesView PDFCite
Research ArticleOpen accessIn the abstractContextualizing Microcredit in Bosnia-Herzegovina and Hungary: A Focus Group ExplorationDomenica Federico, Andrea Calzolari, Antonella Notte et al.Microfinance is gaining importance as a toolto reduce poverty and promote financial and social inclusion. The main goal ofthe paper is to analyze the role of microcredit to solve the problem of the creditaccess to vulnerable people. The paper focuses on the direct experience ofpeople who have used microcredit living in Bosnia-Herzegovina and Hungary toanalyze the use of microcredit in … …American Journal of Economics and Business Administration, Vol. 14, Issue 1 · 17 Aug 2022 · 5,955 accessesView PDFCite
Research ArticleOpen accessIn the abstractUsing the Analytic Hierarchy Process to Establish a Tour Guide Selection and Evaluation ModelHan-Chen Huang, Su-Ling Wu, I-Ying Chang, Pei-Ling LiuThis study aims to examine the criteria for the selection of tour guides, in order to help travel agencies in Taiwan selecting suitable tour guides with a more objective and consistent approach. A tour guide is the life and soul of an organized tour, as well as an important key for the success of the tour. Following the acquisition of … …Journal of Social Sciences, Vol. 11, Issue 4 · 11 Nov 2015 · 7,379 accessesView PDFCite
Research ArticleOpen accessIn the abstractA Study about Impact of Customer Characteristics on Online Purchase Behavior in Indian ContextUpasana Kanchan, Naveen KumarThe recent growth of e-commerce and the consumer’s increasing interest in purchasing over the net have significantly changed the landscape of Indian retail market. Today customers are inclined to accept the changes and keep their eyes on the benefits they can obtain from online retailers. The recent example of changing consumer purchase pattern is the flipkart’s ‘Big Billion day’ Sale. … …American Journal of Economics and Business Administration, Vol. 7, Issue 3 · 7 Oct 2015 · 8,393 accessesView PDFCite