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185 articles for “satisfaction”
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Research ArticleOpen accessIn the abstractEthical Issues in E-Commerce on the Basis of Online RetailingSinan Nardal, Ayse SahinProblem statement: The rapid spread of e-commerce has created tremendous opportunities for economic efficiency and customer choice. Use of the global Internet computer network for ecommerce activities provides some advantages to the consumers on their daily life. On the other hand Internet represents a new environment for unethical behavior. While e-commerce has witnessed extensive growth in last decade, consumers concerns … …Journal of Social Sciences, Vol. 7, Issue 2 · 10 Feb 2011 · 23,399 accessesView PDFCite
Research ArticleOpen accessIn the abstractThe Innovative Technique at ThomsonRaveesh Agarwal, Mona Chaudhary, Suryakant DixitProblem statement: As we continue to ride out of the current economic recession, employee engagement has become a critical business issue for the organization. It is tough time for Thomson Press to enhance its position as leader in printing industry and stay ahead of competition. Key challenges include identifying the areas of improvement and engaging each and every employee of … …American Journal of Economics and Business Administration, Vol. 2, Issue 2 · 30 Jun 2010 · 8,179 accessesView PDFCite
Research ArticleOpen accessIn the abstractAssessment of Thermal Comfort: A Study at Closed and Ventilated Call CentreA. R. Ismail, N. Jusoh, N. K. Makhtar et al.Problem statement: The aims of study were to investigate the effects of environmental factors including the human physiology and thermal comfort during the cycle of process works in workplace. Approach: The selected production line was handling the restoration of trouble report. The environment examined was the relative humidity (%), wind speed (m sec-1), illuminance (lux) and air temperature (°C) of … …American Journal of Applied Sciences, Vol. 7, Issue 3 · 31 Mar 2010 · 7,624 accessesView PDFCite
Research ArticleOpen accessIn the abstractA Web-Based Rapid Prototyping Workflow Management Information System for Computer Repair and MaintenanceA. H. El-Mousa, Z. J. Muhsin, M. A. Al-TaeeProblem statement: Response to paper-based requests for computer and peripheral repair and maintenance has become very troublesome and slow due to the large demand and expansion at the University of Jordan. The objectives of this study were to: (i) investigate the current system processes associated with the paper-based workflow system. (ii) design and implement, using a suitable workflow management approach, … …Journal of Computer Science, Vol. 4, Issue 12 · 31 Dec 2009 · 7,300 accessesView PDFCite
Research ArticleOpen accessIn the abstractA New Engineering Method for Fuzzy Reliability Analysis of Surge Control in Centrifugal CompressorAhmed Hafaifa, Ferhat Laaouad, Moulod GuemanaProblem statement: The surge phenomenon in the centrifugal compressor, the non-linearities and uncertainties of the compression system make it impossible to use a conventional controller over a wide range of operation. Approach: A new dual fuzzy controller for nonlinear model of compression system was proposed in this study. This fuzzy controller was designed that consisted of active surge control and … …American Journal of Engineering and Applied Sciences, Vol. 2, Issue 4 · 31 Dec 2009 · 8,224 accessesView PDFCite
Research ArticleOpen accessIn the abstractPersonal and Psychological Factors-Does it Impact the Choice of Advertising Medium?Izian Idris, Mohd Shukri Ab Yajid, Ali KhatibiProblem statement: Advertising is a multidimensional phenomenon that has been studied in several disciplines. It is one of the most fascinating phenomena in modern capitalist markets. It is pervasive, perplexing, multidimensional and unfathomably rich. The effectiveness of advertising depends on both the quality of the product being advertised and the quality of the ad itself and also the media context … …Journal of Social Sciences, Vol. 5, Issue 2 · 30 Jun 2009 · 8,429 accessesView PDFCite
Research ArticleOpen accessIn the abstractA Multi-form Multiple Choice Editor Exam Tool Based on HTML Website and Artificial Intelligence TechniquesA. Rjoub, Y. Eyadat, A. Ghazawi et al.Problem statement: The educators argue that in the post modern world changes in the nature of work, globalization, the information revaluation and today's social challenges will all impact on educational priorities and thus will require a new mode of assessment. Approach: The objectives of this study were to: (1) Present a novel software package tool to create multiple choice and … …Journal of Computer Science, Vol. 5, Issue 6 · 30 Jun 2009 · 7,033 accessesView PDFCite
Research ArticleOpen accessIn the abstractFactor Influences Selection of Islamic Banking: A Study on Malaysian Customer PreferencesAhasanul Haque, Jamil Osman, Ahmad Zaki Hj IsmailThe emergence of strong Islamic movements in last three decades has generated a renewed interest in Islamic economics, especially in Islamic interest free banking. Currently Islamic bank strategically offering high quality products and services to satisfy their customers due to the strong competition, customer expectation for high quality services and rapidly changes of technology. The purpose of this study is … …American Journal of Applied Sciences, Vol. 6, Issue 5 · 31 May 2009 · 12,192 accessesView PDFCite
Research ArticleOpen accessIn the abstractHuman Computer Interaction Approach in Developing Customer Relationship ManagementMohd H.N.M. Nasir, Mustaffa Kamal, Wan A.W. RozaliProblem statement: Many published studies have found that more than 50% of Customer Relationship Management (CRM) system implementations have failed due to the failure of system usability and does not fulfilled user expectation. This study presented the issues that contributed to the failures of CRM system and proposed a prototype of CRM system developed using Human Computer Interaction approaches in … …Journal of Computer Science, Vol. 4, Issue 7 · 31 Jul 2008 · 7,140 accessesView PDFCite
Research ArticleOpen accessIn the abstractSynthesizing Behavioral Model of Event-Based RequirementsSeyyed M. BabamirProblem Statement: in the software engineering field, satisfaction of user's requirements by software has been a matter of concern. Therefore, monitoring software behavior against user's high-level requirements has already received a considerable and significant attention. However, the gap between low-level software behavior and high-level requirements has put an obstacle in the way of monitoring. Approach: to overcome the obstacle, we … …Journal of Computer Science, Vol. 4, Issue 7 · 31 Jul 2008 · 6,667 accessesView PDFCite