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Research ArticleOpen accessEvery word in the titleInfluence of E-Service Quality Dimensions on Repurchase Intention for Digital Products: The Role of Satisfaction and Trust Among Young Consumers in Chattogram City, BangladeshMohammad Toufiqur Rahman, Ashfia Khan Ema, Muhammad Abdul AhadThis study aims to analyze the digital product marketplace in Chattogram, Bangladesh by investigating the influence of e-service quality dimensions, namely reliability, responsiveness, security, and convenience, on mobile-first young consumers' satisfaction, trust, and repurchase intention. Using repurchase intention as a primary indicator of digital loyalty, the study contributes to existing literature by considering theories such as the Expectancy-Confirmation Theory, Relationship … …Journal of Computer Science, Vol. 22, Issue 8 · 18 Aug 2026 · 1,642 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleEnhancing User Satisfaction and System Trust through Gamification in E-Commerce PlatformsMontela Livanto, Viany Utami TjhinThe increasing adoption of gamification in e-commerce platforms has significantly transformed how people use, engage, and develop their trust in digital systems. Despite this, few empirical studies have so far investigated the integration of gamification with the DeLong and McLean IS Success Model to develop theories of user satisfaction and system trust in emerging markets. This study examines the influence … …Journal of Computer Science, Vol. 22, Issue 4 · 31 Mar 2026 · 1,570 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleMeasuring Customers’ Satisfaction Using Sentiment Analysis: Model and ToolAhmed Alqurafi, Tawfeeq AlsanoosyCustomer reviews are a valuable data resource for business owners and companies. Customers frequently write reviews on many platforms, such as eBay or Amazon. These reviews show, for instance, to what extent customers are satisfied with a service or a product. Therefore, these reviews can be used by companies and business owners to improve their services or products. However, numerous … …Journal of Computer Science, Vol. 20, Issue 4 · 7 Feb 2024 · 6,471 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleMeasuring Website Quality using Service Quality and User Satisfaction Dimensions: A Conceptual FrameworkMohammed Ali Albalushi, Zanariah Jano, Indra Devi et al.The study aimed to develop a conceptual framework for measuring the website quality of public sector organizations through users' feedback on service quality and satisfaction. The methodology involved a full review of previous studies on website quality service quality user satisfaction and website quality evaluation models. The review highlighted the need for further research to explore public organizations’ website quality … …Journal of Computer Science, Vol. 18, Issue 7 · 29 Jul 2022 · 6,085 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleTheoretical Construction of Job Satisfaction of Workers of Creative Industries in Mexico CityMaría del Carmen López-GarcíaJob satisfaction is a concept studied since 1935 by both qualitative and quantitative studies. It is defined as a man's attitude towards his work. The objective of this study was to analyze the theoretical construction of job satisfaction that has been developed by the workers of the creative industries who live in Mexico City. The qualitative method of the informed … …Journal of Social Sciences, Vol. 17, Issue 1 · 6 Feb 2021 · 7,649 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleThe Impact of eHRM Practice on Organizational Performance: Investigating the Effect of Job Satisfaction of HRM ProfessionalsAbdul Kadar Muhammad Masum, Abdullah Mohammad Ahsanul Mamun, Mohammad Shariful Islam, Loo-See BehIn this study, an integrated eVALUE model is introduced to examine the relationship between organizational performance and electronic Human Resource Management (eHRM) practice. The model also explored the drivers of electronic Human Resource Management (eHRM) practice in the organizations. The primary data collected by using a pilot survey and closed-ended questionnaire designed on Likert 7-point scale. Simple random sampling was … …Journal of Computer Science, Vol. 16, Issue 7 · 5 Oct 2020 · 7,478 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleJob Satisfaction and Family Functioning of Dual-Earner Commuter Family in MalaysiaFarah Syuhada Pai, Zarinah ArshatThe aim of the present study is to determine the relationship between job satisfaction and family functioning of dual-earner commuter family in Malaysia. More over, the investigation of the differences on job satisfaction and family functioning based on gender is also being analyzed. A total sample of 180 respondents were analyzed with correlation and t-test analysis. Results showed that respondents … …Journal of Social Sciences, Vol. 16, Issue 1 · 17 Jan 2020 · 8,074 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleCurrent Health Service Experience as a Predictor of Patient Satisfaction: Evidence from TurkeyEvren AYRANCI, Nazmiye ATALAYThis study scrutinizes effects of current health service experience on patient satisfaction. The investigation included 337 participants, who were actively receiving health services from the largest public hospitals’ clinics in Turkey. An examination of the experience’s and satisfaction’s statistical structures is made; therefore, exploratory factor and reliability analyses were applied. A structural equation modeling was used consecutively to determine the … …Journal of Social Sciences, Vol. 15, Issue 1 · 20 Jul 2019 · 7,453 accessesView PDFCite
Review ArticleOpen accessEvery word in the titleService Delivery Innovation in Health Care for Patient Satisfaction at Primary and Secondary LevelHarpreet Kaur Grang, Moshiur Bhuiyan, P.W.C. Prasad et al.The purpose of this research is to identify and address the service delivery issues faced by patients in hospitals including emergency departments. It illustrates the available solutions and determines the one that best fits the solution among service delivery methods in hospitals to provide quick and quality care with better efficiency. There are various software tools that are used to … …American Journal of Applied Sciences, Vol. 16, Issue 2 · 7 Mar 2019 · 7,666 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleLooking Inside and Outside the System: Examining the Factors Influencing Distance Learners Satisfaction in Learning Management SystemIbrahim Almarashdeh, Mutasem Khalil Alsmadi, Ghaith Jaradat et al.In the last few years, the use of educational technology, particularly the concept of Learning Management System (LMS), has increased rapidly. With this fast development, the question arises as how to manage the LMS to obtain success and efficiency in online courses. One of the important factors that have received many citations in literature studies (and has a special position … …Journal of Computer Science, Vol. 14, Issue 4 · 5 Apr 2018 · 9,170 accessesView PDFCite