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Author

Nazmiye ATALAY

Istanbul AREL University, Turkey
1 article in our journals

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Research ArticleOpen accessCurrent Health Service Experience as a Predictor of Patient Satisfaction: Evidence from TurkeyEvren AYRANCI, Nazmiye ATALAYThis study scrutinizes effects of current health service experience on patient satisfaction. The investigation included 337 participants, who were actively receiving health services from the largest public hospitals’ clinics in Turkey. An examination of the experience’s and satisfaction’s statistical structures is made; therefore, exploratory factor and reliability analyses were applied. A structural equation modeling was used consecutively to determine the … …Journal of Social Sciences, Vol. 15, Issue 1 · 20 Jul 2019 · 7,456 accessesView PDFCite