7 results for “customer’s perceptions”

Set a search alert

Research ArticleOpen accessIn the keywordsInvestigating the Relationship between Organizational Social Capital and Service Quality in Teaching HospitalsFereshteh Farzianpour, Abass Rahimi Fouroshani, Reza Gholi Vahidi et al.Problem statement: In modern age, the service quality and sensitivity towards better qualified service are among the priorities of the global community. Quality is defined as the customer’s desire and the customer’s perceptions and expectations constitute the key factor determining quality. The issue of quality is particularly important in healthcare service. Nowadays, alongside the human, financial and economic capitals, a … …American Journal of Economics and Business Administration, Vol. 3, Issue 2 · 12 Jul 2011 · 7,672 accessesView PDF Cite

Research ArticleOpen accessIn the abstractE-Service Quality and its Effect on Consumers’ Perceptions TrustMohammad Al-Nasser, Rushami Zien Yusoff, Rabiul Islam, Abdullah ALNasserE-service quality measurement in online shopping has been receiving increasing attention currently and as a result, many studies have tried to highlight major dimensions of e-service quality linked with online environment. Excellent e-service quality is an important matter for online vendor. It is the factor that will enable them to attract more online customers. The aim of the study is … …American Journal of Economics and Business Administration, Vol. 5, Issue 2 · 31 Dec 2013 · 8,358 accessesView PDF Cite

Research ArticleOpen accessIn the abstractEthical Issues in E-Commerce on the Basis of Online RetailingSinan Nardal, Ayse SahinProblem statement: The rapid spread of e-commerce has created tremendous opportunities for economic efficiency and customer choice. Use of the global Internet computer network for ecommerce activities provides some advantages to the consumers on their daily life. On the other hand Internet represents a new environment for unethical behavior. While e-commerce has witnessed extensive growth in last decade, consumers concerns … …Journal of Social Sciences, Vol. 7, Issue 2 · 10 Feb 2011 · 23,399 accessesView PDF Cite

Research ArticleOpen accessIn the abstractPerception Mapping of Travelers: Case of Six Indian Domestic AirlinesShobhit Agarwal, A. K. DeyProblem statement: A comparison of customer satisfaction based on service quality as perceived by air travelers was done among six domestic airlines. Literature review suggested that flying experience has three stages: Pre-flight, in-flight and post-flight and a set of six variables can be used to measure satisfaction. These variables are: Ease of bookings through the website/call center; Hassle free check … …American Journal of Economics and Business Administration, Vol. 2, Issue 2 · 30 Jun 2010 · 7,446 accessesView PDF Cite

Research ArticleOpen accessIn the abstractA Prototype Design for Enhancing Customer Trust in Online PaymentsThair Al-Dala’in, Peter Summons, Suhuai LuoProblem statement: The adoption of mobile device technology can contribute significantly to enhance customers trust in online payment systems. Approach: The perceptions and preferences of online shoppers are influenced by several key factors which serve to both enhance and compromise this trust and in turn affect a customer intentions and behavior in relation to use online payment systems. The first … …Journal of Computer Science, Vol. 5, Issue 12 · 31 Dec 2009 · 7,058 accessesView PDF Cite

Research ArticleOpen accessAll words, across the recordCustomers Perceptions to Accept the Islamic Credit Card (ICC) in BangladeshMd. Shariful Haque, A. M. Shahabuddin, Mohammad Emdad Hossain et al.The survey study is conducted to measure knowledge of ICC, attitude towards ICC, perceived usefulness of ICC and its shariah compliance to ICC factor with the demographic variables that influence the acceptance of ICC. In the study, opinion from 400 respondents is collected on a five-point Likert scale by survey questionnaire method in purposeful sampling in randomized block design via … …American Journal of Economics and Business Administration, Vol. 15, Issue 1 · 27 Nov 2023 · 5,726 accessesView PDF Cite

Research ArticleOpen accessAll words, across the recordService Quality Perceptions between Cooperative and Islamic Banks of BritainDaing Maruak Sadek, Noor Saliza Zainal, Muhammad Saiful Islami Mohd Taher et al.Problem statement: The objectives of this study were to determine mean comparison all 6 dimensions between Cooperative Bank (CB) and Islamic Bank of Britain (IBB) in Leicestershire, United Kingdom, to compare the ranking for CB and IBB based on the customers preference and lastly to identify the similarities between CB and IBB based on customer preference. Approach: A sample of … …American Journal of Economics and Business Administration, Vol. 2, Issue 1 · 31 Mar 2010 · 9,536 accessesView PDF Cite