5 results for “Service loyalty”

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Research ArticleOpen accessPhrase in the titleService Loyalty Measurement Scale: A Reliability AssessmentJ. Clement Sudhahar, Duraipandian Israel, A. Prabhu Britto, M. SelvamThis research article demonstrates the application of Confirmatory Factor Analysis (CFA) in the scale development process of measuring the construct Service Loyalty (SERVLOYAL). The conceptualization of SERVLOYAL is presented, the dimensions forming the SERVLOYAL construct are figured out. The nitty-gritty of CFA is discussed. And the results of CFA analysis for SERVLOYAL scale developed are found to be reliable. This … …American Journal of Applied Sciences, Vol. 3, Issue 4 · 30 Apr 2006 · 7,860 accessesView PDF Cite

Research ArticleOpen accessIn the abstractInfluence of E-Service Quality Dimensions on Repurchase Intention for Digital Products: The Role of Satisfaction and Trust Among Young Consumers in Chattogram City, BangladeshMohammad Toufiqur Rahman, Ashfia Khan Ema, Muhammad Abdul AhadThis study aims to analyze the digital product marketplace in Chattogram, Bangladesh by investigating the influence of e-service quality dimensions, namely reliability, responsiveness, security, and convenience, on mobile-first young consumers' satisfaction, trust, and repurchase intention. Using repurchase intention as a primary indicator of digital loyalty, the study contributes to existing literature by considering theories such as the Expectancy-Confirmation Theory, Relationship … …Journal of Computer Science, Vol. 22, Issue 8 · 18 Aug 2026 · 1,642 accessesView PDF Cite

Research ArticleOpen accessIn the abstractLeveraging Machine Learning Techniques to Analyze Consumer Mindset Metrics Embedded in Arabic Dialect Texts Across Social Media PlatformsSafa Khaled Al Sarairah, Mohd Heikal Husin, Noor Farizah IbrahimAs social media grows in popularity around the world, analyzing Arabic texts on these platforms can provide important insights into consumer attitudes and behavior. The complexity and diversity of Arabic and its dialects, however, make it a challenging task. This research raises these challenges by using and comparing the performance of Machine Learning (ML) models for classifying social media comments … …Journal of Computer Science, Vol. 22, Issue 5 · 5 Jun 2026 · 1,301 accessesView PDF Cite

Research ArticleOpen accessIn the abstractGender-Based Customer Counting System Using Computer Vision for Retail StoresIntan Sari Areni, Tiwi Nur Safitri, Indrabayu, Anugrayani BustaminThe development of modern retail business is gradually getting faster, increasing the level of competition among retailers. The retailers are changing their business strategies to acquire new customers, maintain customer loyalty and improve customer service. One way to indicate the good market performance of a retail shop is to know the number and details of visitors based on gender. The … …Journal of Computer Science, Vol. 16, Issue 4 · 16 Apr 2020 · 8,394 accessesView PDF Cite

Research ArticleOpen accessIn the abstractINFLUENCE OF CUSTOMER SATISFACTION ON LOYALTY: A STUDY ON MOBILE TELECOMMUNICATION INDUSTRYMd. Motaher Hossain, Nusrat Jahan SuchyThe mobile telecommunication companies uphold their service quality and change their marketing core strategies to retain their existing customers by enhancing and optimizing the customer loyalty. Therefore, it becomes significant for telecom companies to identify factors of services that influence customer loyalty and in turn creates loyal customers by satisfying them. This present study aims to explore the influence of … …Journal of Social Sciences, Vol. 9, Issue 2 · 20 Aug 2013 · 9,346 accessesView PDF Cite