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225 articles for “Service Quality”
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Research ArticleOpen accessPhrase in the titleInfluence of E-Service Quality Dimensions on Repurchase Intention for Digital Products: The Role of Satisfaction and Trust Among Young Consumers in Chattogram City, BangladeshMohammad Toufiqur Rahman, Ashfia Khan Ema, Muhammad Abdul AhadThis study aims to analyze the digital product marketplace in Chattogram, Bangladesh by investigating the influence of e-service quality dimensions, namely reliability, responsiveness, security, and convenience, on mobile-first young consumers' satisfaction, trust, and repurchase intention. Using repurchase intention as a primary indicator of digital loyalty, the study contributes to existing literature by considering theories such as the Expectancy-Confirmation Theory, Relationship … …Journal of Computer Science, Vol. 22, Issue 8 · 18 Aug 2026 · 1,642 accessesView PDFCite
Research ArticleOpen accessPhrase in the titleDelay-Conscious Service Quality Constraint in IoT Sensor Networks for Smart FarmingZatin Gupta, Amit Kumar BindalThe Internet of Things (IoT) offers different services for the agriculture industry, such as monitoring and analysing real-time data related to current weather conditions, water level, irrigation requirements, growth of plant disease and health status/temperature/humidity, etc.,). The performance of IoT networks may vary due to environmental conditions and operational areas (rural area/urban area/underwater). These constraints may degrade the transmission quality … …Journal of Computer Science, Vol. 19, Issue 8 · 9 Aug 2023 · 5,385 accessesView PDFCite
Research ArticleOpen accessPhrase in the titleMeasuring Website Quality using Service Quality and User Satisfaction Dimensions: A Conceptual FrameworkMohammed Ali Albalushi, Zanariah Jano, Indra Devi et al.The study aimed to develop a conceptual framework for measuring the website quality of public sector organizations through users' feedback on service quality and satisfaction. The methodology involved a full review of previous studies on website quality service quality user satisfaction and website quality evaluation models. The review highlighted the need for further research to explore public organizations’ website quality … …Journal of Computer Science, Vol. 18, Issue 7 · 29 Jul 2022 · 6,085 accessesView PDFCite
Research ArticleOpen accessPhrase in the titleRELATIONSHIP AMONG E-SERVICE QUALITY, CULTURE, ATTITUDE, TRUST, RISK OF ONLINE SHOPPINGRushami Zien Yusoff, Mohammad Al-Nasser, Rabiul Islam, Abdullah Al-NasserPurchasing is considered a risky business specifically in the online purchasing environment. The research was designed to fill the gap in the existing body of knowledge regarding attitudes and differences in electronic service quality perception between two different geographical and cultural countries-Malaysia and Saudi Arabia-regarding online shopping. Specifically, this research extended previous effort done in an online shopping context by … …Journal of Social Sciences, Vol. 10, Issue 3 · 4 Dec 2014 · 7,895 accessesView PDFCite
Research ArticleOpen accessPhrase in the titleE-Service Quality and its Effect on Consumers’ Perceptions TrustMohammad Al-Nasser, Rushami Zien Yusoff, Rabiul Islam, Abdullah ALNasserE-service quality measurement in online shopping has been receiving increasing attention currently and as a result, many studies have tried to highlight major dimensions of e-service quality linked with online environment. Excellent e-service quality is an important matter for online vendor. It is the factor that will enable them to attract more online customers. The aim of the study is … …American Journal of Economics and Business Administration, Vol. 5, Issue 2 · 31 Dec 2013 · 8,358 accessesView PDFCite
Research ArticleOpen accessPhrase in the titleCultural Differences Identification and its Effect on E-Service Quality PerceptionMohammad Al-Nasser, Rushami Zien Yusoff, Rabiul Islam, Abdullah ALNasserCultural differences are one of many forces influencing consumer decision making and the effect of cultural differences on the development and use of information and communication technologies. As different companies are not taking their business outside geographic boundaries, the global activities are opened to a large degree via current communication and information technologies. The aim of the study is to … …American Journal of Economics and Business Administration, Vol. 5, Issue 2 · 30 Dec 2013 · 7,481 accessesView PDFCite
Research ArticleOpen accessPhrase in the titleInvestigating the Relationship between Organizational Social Capital and Service Quality in Teaching HospitalsFereshteh Farzianpour, Abass Rahimi Fouroshani, Reza Gholi Vahidi et al.Problem statement: In modern age, the service quality and sensitivity towards better qualified service are among the priorities of the global community. Quality is defined as the customer’s desire and the customer’s perceptions and expectations constitute the key factor determining quality. The issue of quality is particularly important in healthcare service. Nowadays, alongside the human, financial and economic capitals, a … …American Journal of Economics and Business Administration, Vol. 3, Issue 2 · 12 Jul 2011 · 7,672 accessesView PDFCite
Research ArticleOpen accessPhrase in the titleService Quality Dimensions in Public Library: Nothern Area ExperiencedZaherawati Zakaria, Zaliha H. Hussin, Nazni Noordin et al.Problem statement: Service quality has emerged as a key strategic issue in management. The service quality assessment tool SERVQUAL was introduced the dimensions of tangibles, reliability, responsiveness and assurance and empathy dimensions of service quality. Approach: The objective of this study is to investigate which service quality dimensions that mostly influenced the service quality in public library in Sungai Petani. … …Journal of Social Sciences, Vol. 7, Issue 2 · 20 Apr 2011 · 7,939 accessesView PDFCite
Research ArticleOpen accessPhrase in the titleThe Impact Dimensions of Service Quality on the Acceptance Usage of Internet Banking Information SystemsLaith T. KhraisNowadays, banking transactions are one of the most important daily services that fulfill a society needs. The broadly growth of information technology usage pushed banking institutions to embrace advanced technology to launch new electronic services. Internet technology has influenced the banking practicability because of its capability to enhance performance of financial operations. A major concern of Internet banking systems is … …American Journal of Applied Sciences, Vol. 15, Issue 4 · 7 Apr 2018 · 8,365 accessesView PDFCite
Research ArticleOpen accessPhrase in the titleThe Level of Service Quality and Customer Satisfaction of the Insurance Industries in IndonesiaAgustina HanafiThis survey aims to investigate the level of service quality, client satisfaction and the image of Indonesia in particular insurance companies to PT (Limited Liability Company) Insurance Bumiputera Bumida Palembang. Indirectly influence the quality of services to the corporate image through satisfaction. The method used was descriptive. Data obtained through the distribution of questionnaires to 285 unemployment insurance claims losses … …American Journal of Applied Sciences, Vol. 14, Issue 4 · 12 Apr 2017 · 9,211 accessesView PDFCite