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15 results for “Perceived Service Quality”
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Research ArticleOpen accessIn the keywordsFramework of Public Agency Website Quality Evaluation in the UAEMohammed Ali Albalushi, Zanariah Jano, Indra DeviWebsite quality is among the key drivers of the success of e-government transformation as citizens are more likely to participate when they found a satisfying engagement with a website. This paper proposed a framework of public agency website quality evaluation for the National Media Council, UAE. The study used a quantitative approach where a survey strategy was used to administer … …Journal of Computer Science, Vol. 16, Issue 12 · 24 Dec 2020 · 6,756 accessesView PDFCite
Research ArticleOpen accessIn the abstractToward Intelligent Evaluation of Digital Public Services: Evidence from Indonesia’s SIM Online PlatformEvaristus Didik Madyatmadja, Ricky Kosasih, Najla Aurelia Evanthe et al.This investigation examines more than 65,000 user evaluations from the Google Play Store concerning sentiment toward the Digital Korlantas POLRI application. Reviews were systematically processed and categorized through Naïve Bayes, Support Vector Machine, and Random Forest classifiers, thereby highlighting the perceived strengths and weaknesses of the platform. Among the tested models, Naïve Bayes outperformed the others, yielding the greatest accuracy, … …Journal of Computer Science, Vol. 22, Issue 6 · 15 Jun 2026 · 1,354 accessesView PDFCite
Research ArticleOpen accessIn the abstractAccessibility to Emergency Health Care in Cape Coast GhanaLincoln Tei Nyade, Emmanuel Abeashi MensahGlobally one in every 10 dies from their inability to access emergency health care. For developing countries where the number of trauma cases resulting from motor accidents, conflicts, and industrial accidents is steadily rising, access to emergency health becomes even more important. The study examined the level of access to emergency health care using the Three-delay model. Dimensions of access … …Journal of Social Sciences, Vol. 19, Issue 1 · 22 Jun 2023 · 6,720 accessesView PDFCite
Research ArticleOpen accessIn the abstractA System for Item Analysis Examination on Cloud Computing ServiceKriangsak Chanthinok, Palan JantarajaturapathItem Analysis Examination (IAE) system is an electronic online instructional tool that can be openly accessible on the cloud computing service. This IAE system has been developed with PHP language with CSS bootstrap and MySQL database. Six months after launching the website, Perceived Usefulness, Perceived Ease of Use, User’s Satisfaction and Attribute of Use of the IAE system were assessed. … …Journal of Computer Science, Vol. 16, Issue 6 · 22 Jun 2020 · 7,629 accessesView PDFCite
Research ArticleOpen accessIn the abstractLooking Inside and Outside the System: Examining the Factors Influencing Distance Learners Satisfaction in Learning Management SystemIbrahim Almarashdeh, Mutasem Khalil Alsmadi, Ghaith Jaradat et al.In the last few years, the use of educational technology, particularly the concept of Learning Management System (LMS), has increased rapidly. With this fast development, the question arises as how to manage the LMS to obtain success and efficiency in online courses. One of the important factors that have received many citations in literature studies (and has a special position … …Journal of Computer Science, Vol. 14, Issue 4 · 5 Apr 2018 · 9,174 accessesView PDFCite
Research ArticleOpen accessIn the abstractReducing Network Bandwidth Cost on End User Resources Consumption in Cloud EnvironmentBuchanagandi Enock Nyamajeje, Huiqun YuCloud computing has been envisioned as the next generation and attributed to the increasing growth of mobile devices. Rapid increment, increase demands and bandwidth cost of access cloud resources became essential user perceive incur higher cost for utilizing cloud services. Since researchers have proposed new methods, service provider need to collaborate to ensure reasonable level of QoS. In various methods, … …Journal of Computer Science, Vol. 11, Issue 9 · 25 Nov 2015 · 7,109 accessesView PDFCite
Research ArticleOpen accessIn the abstractPerceptions of Care, Socio-Demographic Characteristics and Health Care Utilisation among Health Insurance users in GhanaSeth Christopher Yaw AppiahThe socio-demographic characteristics of clients and their perception of quality of care play a major part in people’s decision making process especially in service utilization. This study assesses the relationship between clients’ socio-economic features as well as their perceived quality on health care utilization. The study adopted a non-experimental cross sectional design in eliciting information from health clients who accessed … …Journal of Social Sciences, Vol. 11, Issue 2 · 25 Jun 2015 · 7,624 accessesView PDFCite
Research ArticleOpen accessIn the abstractRELATIONSHIP AMONG E-SERVICE QUALITY, CULTURE, ATTITUDE, TRUST, RISK OF ONLINE SHOPPINGRushami Zien Yusoff, Mohammad Al-Nasser, Rabiul Islam, Abdullah Al-NasserPurchasing is considered a risky business specifically in the online purchasing environment. The research was designed to fill the gap in the existing body of knowledge regarding attitudes and differences in electronic service quality perception between two different geographical and cultural countries-Malaysia and Saudi Arabia-regarding online shopping. Specifically, this research extended previous effort done in an online shopping context by … …Journal of Social Sciences, Vol. 10, Issue 3 · 4 Dec 2014 · 7,897 accessesView PDFCite
Research ArticleOpen accessIn the abstractE-Service Quality and its Effect on Consumers’ Perceptions TrustMohammad Al-Nasser, Rushami Zien Yusoff, Rabiul Islam, Abdullah ALNasserE-service quality measurement in online shopping has been receiving increasing attention currently and as a result, many studies have tried to highlight major dimensions of e-service quality linked with online environment. Excellent e-service quality is an important matter for online vendor. It is the factor that will enable them to attract more online customers. The aim of the study is … …American Journal of Economics and Business Administration, Vol. 5, Issue 2 · 31 Dec 2013 · 8,362 accessesView PDFCite
Research ArticleOpen accessIn the abstractA Questionnaire Approach for User Trust Adoption in Palestinian E-Government nitiativeMohannad Moufeed Ayyash, Kamsuriah Ahmad, Dalbir SinghProblem statement: The present study attempts to identify the construct that impacts the user's trust in e-Government initiative and its adoption in Palestinian public sector organizations. Approach: It utilized a quantitative approach using survey based questionnaire as its primary research methodology. Results: The related constructs were: Information quality, system quality and service quality, perceived ease of use, perceived usefulness, security … …American Journal of Applied Sciences, Vol. 8, Issue 11 · 10 Oct 2011 · 7,445 accessesView PDFCite