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225 articles for “E-service Quality”
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Research ArticleOpen accessPhrase in the titleInfluence of E-Service Quality Dimensions on Repurchase Intention for Digital Products: The Role of Satisfaction and Trust Among Young Consumers in Chattogram City, BangladeshMohammad Toufiqur Rahman, Ashfia Khan Ema, Muhammad Abdul AhadThis study aims to analyze the digital product marketplace in Chattogram, Bangladesh by investigating the influence of e-service quality dimensions, namely reliability, responsiveness, security, and convenience, on mobile-first young consumers' satisfaction, trust, and repurchase intention. Using repurchase intention as a primary indicator of digital loyalty, the study contributes to existing literature by considering theories such as the Expectancy-Confirmation Theory, Relationship … …Journal of Computer Science, Vol. 22, Issue 8 · 18 Aug 2026 · 1,642 accessesView PDFCite
Research ArticleOpen accessPhrase in the titleRELATIONSHIP AMONG E-SERVICE QUALITY, CULTURE, ATTITUDE, TRUST, RISK OF ONLINE SHOPPINGRushami Zien Yusoff, Mohammad Al-Nasser, Rabiul Islam, Abdullah Al-NasserPurchasing is considered a risky business specifically in the online purchasing environment. The research was designed to fill the gap in the existing body of knowledge regarding attitudes and differences in electronic service quality perception between two different geographical and cultural countries-Malaysia and Saudi Arabia-regarding online shopping. Specifically, this research extended previous effort done in an online shopping context by … …Journal of Social Sciences, Vol. 10, Issue 3 · 4 Dec 2014 · 7,895 accessesView PDFCite
Research ArticleOpen accessPhrase in the titleE-Service Quality and its Effect on Consumers’ Perceptions TrustMohammad Al-Nasser, Rushami Zien Yusoff, Rabiul Islam, Abdullah ALNasserE-service quality measurement in online shopping has been receiving increasing attention currently and as a result, many studies have tried to highlight major dimensions of e-service quality linked with online environment. Excellent e-service quality is an important matter for online vendor. It is the factor that will enable them to attract more online customers. The aim of the study is … …American Journal of Economics and Business Administration, Vol. 5, Issue 2 · 31 Dec 2013 · 8,358 accessesView PDFCite
Research ArticleOpen accessPhrase in the titleCultural Differences Identification and its Effect on E-Service Quality PerceptionMohammad Al-Nasser, Rushami Zien Yusoff, Rabiul Islam, Abdullah ALNasserCultural differences are one of many forces influencing consumer decision making and the effect of cultural differences on the development and use of information and communication technologies. As different companies are not taking their business outside geographic boundaries, the global activities are opened to a large degree via current communication and information technologies. The aim of the study is to … …American Journal of Economics and Business Administration, Vol. 5, Issue 2 · 30 Dec 2013 · 7,481 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleDelay-Conscious Service Quality Constraint in IoT Sensor Networks for Smart FarmingZatin Gupta, Amit Kumar BindalThe Internet of Things (IoT) offers different services for the agriculture industry, such as monitoring and analysing real-time data related to current weather conditions, water level, irrigation requirements, growth of plant disease and health status/temperature/humidity, etc.,). The performance of IoT networks may vary due to environmental conditions and operational areas (rural area/urban area/underwater). These constraints may degrade the transmission quality … …Journal of Computer Science, Vol. 19, Issue 8 · 9 Aug 2023 · 5,385 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleMeasuring Website Quality using Service Quality and User Satisfaction Dimensions: A Conceptual FrameworkMohammed Ali Albalushi, Zanariah Jano, Indra Devi et al.The study aimed to develop a conceptual framework for measuring the website quality of public sector organizations through users' feedback on service quality and satisfaction. The methodology involved a full review of previous studies on website quality service quality user satisfaction and website quality evaluation models. The review highlighted the need for further research to explore public organizations’ website quality … …Journal of Computer Science, Vol. 18, Issue 7 · 29 Jul 2022 · 6,085 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleEVALUATION OF SERVICE TRANSACTIONS AND SELECTION OF QUALITY OFFERED SERVICES IN A BUSINESS ENVIRONMENTM. Alamelu, A. M.J. Mohamed Zubair RahmanThe application of service oriented architecture in business is to meet the best quality requirements to the customers and providers. Where, service evaluations are carried out based on the quality attributes of scalability, usability, security, performance. In past many evaluation systems have been proposed for business applications with different criteria. However, security metric to be considered this study proposes a … …American Journal of Applied Sciences, Vol. 11, Issue 2 · 20 Dec 2013 · 6,702 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleQuality Business Service Provider in Community EnterpriseChalard Chantarasombat, Tantawan SingkeawProblem statement: The development of community enterprises focuses on the development of service providers for commercial industries and community enterprises and it is necessary to create and extend the development according to the changing global conditions. The department of industrial promotion and industry promotion center region 5, Khon Kaen must create and develop the quality of service providers in community … …Journal of Social Sciences, Vol. 8, Issue 2 · 13 Mar 2012 · 8,317 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleA Cross Layer Frame Work for Enhanced Quality of Service Provisioning in Worldwide Interoperability for Microwave Access NetworksS.J.K. Jagadeesh Kumar, T. PurusothamanProblem statement: The demand for multimedia applications in WiMAX networks is growing at a rapid pace. A method for guaranteeing Quality of Service (QoS) for different classes of traffic is therefore gaining importance. Hence designing and analyzing multimedia traffic and QoS parameters has become central to this problem. In this study, we propose a cross layer frame work in which … …Journal of Computer Science, Vol. 8, Issue 3 · 21 Jan 2012 · 7,052 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleAdhoc on Demand Multipath Reliable and Energy Aware Quality of Service Routing for Mobile Adhoc NetworksV. Thilagavathe, K. DuraiswamyProblem statement: In a mobile adhoc network, there are a number of challenges for providing quality of service routing for multimedia applications and real time applications like voice transmission. The QoS parameters considered in this study are link reliability and energy consumption. Existing studies estimate the link reliability constraint between two nodes using exponentially distributed epoch lengths. The major problem … …Journal of Computer Science, Vol. 8, Issue 2 · 7 Nov 2011 · 7,842 accessesView PDFCite