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65 articles for “Customer Service”
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Research ArticleOpen accessIn the abstractOptimal Control of the D-Policy M/G/1 Queueing System with Server BreakdownsKuo-Hsiung Wang, Ching-Chang Kuo, Jau-Chuan KeThis study deals with a single server in the D-policy M/G/1 queueing system in which the server is turned off at the end of each complete period and is activated again only when the cumulative completion times of the customers in the system exceeds a given level D. While the server is working, he is subject to breakdowns according to … …American Journal of Applied Sciences, Vol. 5, Issue 5 · 31 May 2008 · 6,604 accessesView PDFCite
Research ArticleOpen accessIn the abstractOptimization of Electric Power Distribution Using Hybrid Simulated Annealing ApproachWalid Ahmed, Alaa F. ShetaThe key goal of electric power distribution companies is to provide a high quality of service with a low cost of operation. The growing customer needs requires a re-distribution of the Power over various nodes of the Distributed Generation (DG) facilitates. The re-distribution might cause over load on various parts of the networks which if not correctly optimized might increase … …American Journal of Applied Sciences, Vol. 5, Issue 5 · 31 May 2008 · 6,606 accessesView PDFCite
Research ArticleOpen accessIn the abstractE-Government Readiness Assessment ModelAhmed Al-Omari, Hussein Al-OmariThis study presents a general framework model for E-Government Readiness Assessment. There are six necessary key factors to implement any E-government initiative worldwide. These factors represent the basic components to be assessed before launching the "e-initiative" to guarantee the right implementation in the right direction. The organization building blocks need to be assessed are: Organizational Readiness, Governance and leadership Readiness, … …Journal of Computer Science, Vol. 2, Issue 11 · 30 Nov 2006 · 8,307 accessesView PDFCite
Research ArticleOpen accessIn the abstractPerceived Benefits of E-Commerce Adoption in the Electronic Manufacturing Companies in MalaysiaSyed S. Alam, A. A. Khatibi, Hishamuddin B. Ismail, Ismail AhmadThis study examines the major benefits that motivating to adopt e-commerce in the electronic manufacturing companies in Malaysia. The major benefits of e-commerce adoption include improved customer service, better inventory control and lower marketing and distribution costs, reduced cycle time, increased market reach and reduced operation costs. Despite the hype of the e-commerce business, the benefits realized from e-commerce adoption … …Journal of Social Sciences, Vol. 1, Issue 3 · 30 Sep 2005 · 8,112 accessesView PDFCite
Research ArticleOpen accessIn the abstractA Novel Approach for User Navigation Pattern Discovery and Analysis for Web Usage MiningJ. Vellingiri, S. Kaliraj, S. Satheeshkumar, T. ParthibanWebsites on the internet are useful source of information in our day-to-day activity. Web Usage Mining (WUM) is one of the major applications of data mining, artificial intelligence and so on to the web data to predict the user's visiting behaviours and obtains their interests by analyzing the patterns. WUM has turned out to be one of the considerable areas … …Journal of Computer Science, Vol. 11, Issue 2 · 17 Sep 2014 · 7,630 accessesView PDFCite
Research ArticleOpen accessIn the abstractAssessing the Impact of Total Quality Management Practices and Quality Culture with Competitiveness of Saudi ContractorsRushami Zien Yusoff, Rabiul Islam, Faihan AlotaibiTotal quality management practices in construction industries can be described as the processes or that aligns the business performance strategy to the business processes in the hopes of achieving customer satisfaction and product and services quality. Quality culture conditions are strongly linked with project outcomes and hence, initiatives undertaken should be incorporated to the organizational cultural changes. The aim of … …American Journal of Applied Sciences, Vol. 10, Issue 6 · 30 Jun 2013 · 7,709 accessesView PDFCite
Research ArticleOpen accessIn the abstractRelationship Between Total Quality Management Practices and Contractors CompetitivenessFaihan Alotaibi, Rushami Zien Yusoff, Rabiul IslamTotal quality management is basically about continuous organizational success through the employment of customer satisfaction and by basing it on the contribution of all the employees constantly working to enhance processes, services and products. The competitiveness concept has been defined in multitude of ways; in the individual firm’s context, industries context and nation’s context. The aim of the study is … …American Journal of Applied Sciences, Vol. 10, Issue 3 · 17 Mar 2013 · 6,886 accessesView PDFCite
Research ArticleOpen accessIn the abstractHome Stay Accommodation for Tourism Development in East Coast Economic RegionMd. Anowar Hossain Bhuiyan, Chamhuri Siwar, Shaharuddin Mohamad Ismail, Rabiul IslamProblem statement: Home stay program provided tourists multi ethnic life condition with cultural experiences and economic well beings for the local people. Malaysian home stay program differed from the other commercial home stay in the world. Home stay accommodation can create a scope to the local communities for active participation in tourism activities. Home stay accommodation might be a potential … …American Journal of Applied Sciences, Vol. 9, Issue 7 · 24 May 2012 · 8,116 accessesView PDFCite
Research ArticleOpen accessIn the abstractInformation Technology Role in Reducing E-Banking Services Risk in Jordanian Banking SectorBadi S. AL-Rawashdeh, Aymen M. Abu-Errub, Ahmad Y. Areiqat, Mohammad DbbaghiehProblem statement: This study aims to highlight the role of information technology in reducing risk of electronic banking services in the Jordanian banking sector. The study was conducted on three banks as a sample representative of the Jordanian banking sector. Approach: Data collection was through conducting personal interviews with the operations managers in the three banks (HBTF, JC Bank and … …Journal of Computer Science, Vol. 8, Issue 3 · 16 Jan 2012 · 7,200 accessesView PDFCite
Research ArticleOpen accessIn the abstractAn EBA-Web based Application for Banking Information SystemKhaldoun Mohammad BatihaIn the current wake of growing technology and modernization the biggest challenge remains the optimization of our time, particularly for the business executives. For the executives the vital information at their fingertips plays an important role. In the computer era, there are many financial institutions like wise banks which provide web-based application to access all their functionalities associated with particular … …Journal of Computer Science, Vol. 2, Issue 12 · 31 Dec 2006 · 6,835 accessesView PDFCite