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55 articles for “service delivery”
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Research ArticleOpen accessPhrase in the titleThe Role of Tshwane Metro Police and the South African Police Service During Service Delivery Protests Crimes in the Tshwane Area (South Africa)Tumiso D. Mokhomole, Dee Khosa, Adewale A. OlutolaThis article exploresthe role of Tshwane Metro Police (TMP) and the South African Police Service(SAPS) during service delivery protests crimes in the Tshwane area of SouthAfrica. To date, both the Metropolitan Police Departments (MPDs) and SAPS workunder immense pressure to curb the rebellion of service delivery protests andrelated crimes across the eight metropolitan municipalities in South Africa. Atpresent, the MPDs … …Journal of Social Sciences, Vol. 18, Issue 1 · 3 Sep 2022 · 6,738 accessesView PDFCite
Review ArticleOpen accessPhrase in the titleService Delivery Innovation in Health Care for Patient Satisfaction at Primary and Secondary LevelHarpreet Kaur Grang, Moshiur Bhuiyan, P.W.C. Prasad et al.The purpose of this research is to identify and address the service delivery issues faced by patients in hospitals including emergency departments. It illustrates the available solutions and determines the one that best fits the solution among service delivery methods in hospitals to provide quick and quality care with better efficiency. There are various software tools that are used to … …American Journal of Applied Sciences, Vol. 16, Issue 2 · 7 Mar 2019 · 7,666 accessesView PDFCite
Research ArticleOpen accessPhrase in the titleStrategic Application of Information and Communication Technology for Effective Service Delivery in Banking IndustryO. O. Adeosun, T. H. Adeosun, I. A. AdetundeProblem statement: This study deals with strategic application of information and communication technology for effective service delivery in banking industry. Approach: This study emphasized on the advantages and disadvantages in using digital ICTs in banking activities for effective service delivery. Results: Solving complex problems in banking requires the expertise knowledge of several individuals scattered all over remote areas of the … …Journal of Social Sciences, Vol. 5, Issue 1 · 31 Mar 2009 · 8,317 accessesView PDFCite
Research ArticleOpen accessPhrase in the titlePROCESS MAPPING FOR SERVICE DELIVERY THROUGH NSDG IN PUBLIC TRANSPORTATION IN INDIASanjay K. Dwivedi, Ajay Kumar BhartiThe involvement of e-Governance and Information and Communication Technology (ICT) in service delivery has been affecting every facet of governance. The public transportation sector is also enhancing their administrative and service delivery mechanism using Information and Communication Technologies. The existing public transportations (especially buses under SRTC-State Road Transport Corporations) in India provide cataloging and transaction related information on their websites, … …Journal of Computer Science, Vol. 10, Issue 10 · 12 May 2014 · 6,932 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleDeveloping a Secure Web Service Architecture for SVG Image DeliverySabah Mohammed, Jinan Fiaidhi, Hamada Ghenniwa, Marshall HahnWeb Services are substantially growing and become vital for businesses and organizations. A major concern, especially for mission-critical applications is Security. This study focuses on developing Scalable Vector Graphics (SVG) as Web services. In particular, we develop a service-oriented architecture that securely manages SVG Web services using the intermediary design pattern. In the proposed architecture we introduced two kinds of … …Journal of Computer Science, Vol. 2, Issue 2 · 28 Feb 2006 · 6,651 accessesView PDFCite
Research ArticleOpen accessIn the keywordse-Governance Practices in Nepal: Opportunities, Challenges, and Strategies from the Local LevelReg Bahadur Bhandari, Nirav Bhatta et al.This research explores the integration of digital tools for e-governance at local levels in Nepal, with a particular emphasis on the current state of digitalization and the opportunities and challenges encountered at the local level. We collected data using a qualitative research methodology, conducting semi-structured interviews and reviewing relevant documents. The findings reveal substantial advancements in digital tools for public … …Journal of Computer Science, Vol. 22, Issue 1 · 16 Feb 2026 · 2,189 accessesView PDFCite
Research ArticleOpen accessIn the keywordsRole of Information Technology Infrastructure Library in E-GovernmentMihyar Hesson, Tariq Rahim Soomro, Okan GerayProblem statement: The E-Government implementation has achieved by many countries. This is meant to improve the delivery of public services to citizens, business and governmental departments alike. Different strategies are used to build E-Government infrastructure and deliver its services to the public. The degree of success that is achieved by different E-Governments in terms of service level and quality of … …Journal of Computer Science, Vol. 8, Issue 3 · 7 Jan 2012 · 7,716 accessesView PDFCite
Research ArticleOpen accessIn the keywordsRole of Information Technology Infrastructure Library in Data WarehousesTariq Rahim Soomro, Hasan Yousef WahbaProblem statement: The Information Technology Infrastructure Library (ITIL) is most widely used de-facto- standard, consists of set of concepts and practices for Information Technology Service Management (ITSM), IT development and IT operations. Approach: Where as a Data Warehouse (DW) is a relational database used for the purpose of query and analysis to generate complex reports for enterprises. Results: This study … …American Journal of Applied Sciences, Vol. 8, Issue 12 · 2 Nov 2011 · 7,769 accessesView PDFCite
Research ArticleOpen accessIn the keywordsLegislative Strengthening and Empowerment: Efforts to Strengthen Local Governance and Accountability through Provincial Parliaments in IndonesiaCecep DarmawanThis paper is about the performance of legislators at the provincial level in Indonesia. The study was conducted in the West Java Province to establish efforts made to strengthen local governments and improve accountability through provincial parliaments. There are several socio-polictical factors which make this research essential, among them include corruption, transparency and accountability, intellectual abilities and the legislature's responsibilities … …American Journal of Applied Sciences, Vol. 12, Issue 11 · 6 Nov 2015 · 7,061 accessesView PDFCite
Research ArticleOpen accessIn the abstractToward Intelligent Evaluation of Digital Public Services: Evidence from Indonesia’s SIM Online PlatformEvaristus Didik Madyatmadja, Ricky Kosasih, Najla Aurelia Evanthe et al.This investigation examines more than 65,000 user evaluations from the Google Play Store concerning sentiment toward the Digital Korlantas POLRI application. Reviews were systematically processed and categorized through Naïve Bayes, Support Vector Machine, and Random Forest classifiers, thereby highlighting the perceived strengths and weaknesses of the platform. Among the tested models, Naïve Bayes outperformed the others, yielding the greatest accuracy, … …Journal of Computer Science, Vol. 22, Issue 6 · 15 Jun 2026 · 1,345 accessesView PDFCite