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Research ArticleOpen accessPROCESS MAPPING FOR SERVICE DELIVERY THROUGH NSDG IN PUBLIC TRANSPORTATION IN INDIASanjay K. Dwivedi, Ajay Kumar BhartiThe involvement of e-Governance and Information and Communication Technology (ICT) in service delivery has been affecting every facet of governance. The public transportation sector is also enhancing their administrative and service delivery mechanism using Information and Communication Technologies. The existing public transportations (especially buses under SRTC-State Road Transport Corporations) in India provide cataloging and transaction related information on their websites, … …Journal of Computer Science, Vol. 10, Issue 10 · 12 May 2014 · 6,932 accessesView PDF Cite