Strategic Application of Information and Communication Technology for Effective Service Delivery in Banking Industry
O. O. Adeosun, T. H. Adeosun & I. A. Adetunde
Journal of Social Sciences, Volume 5, Issue 1, pp. 47–51 · doi.org/10.3844/jssp.2009.47.51
Abstract
Problem statement: This study deals with strategic application of information and communication technology for effective service delivery in banking industry. Approach: This study emphasized on the advantages and disadvantages in using digital ICTs in banking activities for effective service delivery. Results: Solving complex problems in banking requires the expertise knowledge of several individuals scattered all over remote areas of the world, resulting in work groups. Conclusion: This research considered the problem of providing dependable, high performance and consistent banking services with little or no service interruption.
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Adeosun, O. O., Adeosun, T. H. & Adetunde, I. A. (2009). Strategic Application of Information and Communication Technology for Effective Service Delivery in Banking Industry . Journal of Social Sciences, 5(1), 47–51. https://doi.org/10.3844/jssp.2009.47.51
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