4 results for “empathy dimensions”

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Research ArticleOpen accessIn the keywordsService Quality Dimensions in Public Library: Nothern Area ExperiencedZaherawati Zakaria, Zaliha H. Hussin, Nazni Noordin et al.Problem statement: Service quality has emerged as a key strategic issue in management. The service quality assessment tool SERVQUAL was introduced the dimensions of tangibles, reliability, responsiveness and assurance and empathy dimensions of service quality. Approach: The objective of this study is to investigate which service quality dimensions that mostly influenced the service quality in public library in Sungai Petani. … …Journal of Social Sciences, Vol. 7, Issue 2 · 20 Apr 2011 · 7,939 accessesView PDF Cite

Research ArticleOpen accessIn the abstractThe Level of Service Quality and Customer Satisfaction of the Insurance Industries in IndonesiaAgustina HanafiThis survey aims to investigate the level of service quality, client satisfaction and the image of Indonesia in particular insurance companies to PT (Limited Liability Company) Insurance Bumiputera Bumida Palembang. Indirectly influence the quality of services to the corporate image through satisfaction. The method used was descriptive. Data obtained through the distribution of questionnaires to 285 unemployment insurance claims losses … …American Journal of Applied Sciences, Vol. 14, Issue 4 · 12 Apr 2017 · 9,211 accessesView PDF Cite

Research ArticleOpen accessIn the abstractQuality of Health Services Provided to Iraqis at Jordan Red Crescent Health CentersTaghrid S. SuifanProblem statement: Quality of services measurement has been the concern of many scholars who have tried to develop scales for it. The most popular scale used was SERVQUAL. Hence the aim of this study is to discover the quality of health services provided to Iraqis at Jordan Red Crescent Health Centers in Amman. Approach: A sample study was derived from … …Journal of Social Sciences, Vol. 6, Issue 2 · 30 Jun 2010 · 7,592 accessesView PDF Cite

Research ArticleOpen accessIn the abstractService Quality Perceptions between Cooperative and Islamic Banks of BritainDaing Maruak Sadek, Noor Saliza Zainal, Muhammad Saiful Islami Mohd Taher et al.Problem statement: The objectives of this study were to determine mean comparison all 6 dimensions between Cooperative Bank (CB) and Islamic Bank of Britain (IBB) in Leicestershire, United Kingdom, to compare the ranking for CB and IBB based on the customers preference and lastly to identify the similarities between CB and IBB based on customer preference. Approach: A sample of … …American Journal of Economics and Business Administration, Vol. 2, Issue 1 · 31 Mar 2010 · 9,536 accessesView PDF Cite