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31 articles for “customer satisfaction”
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Research ArticleOpen accessPhrase in the titleScrutiny of Relationship between E-Banking Information Quality Dimensions and Customer SatisfactionMohannad Moufeed AyyashPoor information quality can have a significant negative effect on the success of an organization. This study investigated the relationship between information quality's dimensions, namely accuracy, completeness, timeliness and relevancy, on the satisfaction of customers towards E-banking services in Palestine's banking sector. It also studied the relationship between the intent to use E-banking services and customer satisfaction. The study implemented … …Journal of Computer Science, Vol. 13, Issue 4 · 26 Apr 2017 · 8,353 accessesView PDFCite
Research ArticleOpen accessPhrase in the titleINFLUENCE OF CUSTOMER SATISFACTION ON LOYALTY: A STUDY ON MOBILE TELECOMMUNICATION INDUSTRYMd. Motaher Hossain, Nusrat Jahan SuchyThe mobile telecommunication companies uphold their service quality and change their marketing core strategies to retain their existing customers by enhancing and optimizing the customer loyalty. Therefore, it becomes significant for telecom companies to identify factors of services that influence customer loyalty and in turn creates loyal customers by satisfying them. This present study aims to explore the influence of … …Journal of Social Sciences, Vol. 9, Issue 2 · 20 Aug 2013 · 9,346 accessesView PDFCite
Research ArticleOpen accessPhrase in the titleA Study of Relationship Marketing on Customer SatisfactionSheng Chung LoProblem statement: Developing a sound knowledge on the customers’ necessities and preferences and producing accordingly the companies can lower the chances of losing customers as well as remove negative attitude towards foreign attitudes towards foreign brands. Approach: The research works of different authors have been analysed for performing present a research work on this topic. The study compiles many research … …Journal of Social Sciences, Vol. 8, Issue 1 · 30 Jan 2012 · 10,340 accessesView PDFCite
Research ArticleOpen accessPhrase in the titlePredictive Analytics and Procurement Visibility: A Big-Data-Driven Approach to Customer Satisfaction in Supply Chain ManagementDevendra Nath Pathak, Rakesh Kumar Yadav, Hitendra SinghIn the current dynamic and consumer driven market environment, supply chains need to move out of reactive to the proactive ecosystems. One of the most urgent requirements is increasing procurement visibility and the development of better order planning for the inventory to meet the products’ demand with continued high customer satisfaction. This paper is an agenda of big-data-driven predictive analytics … …Journal of Computer Science, Vol. 22, Issue 1 · 3 Feb 2026 · 2,442 accessesView PDFCite
Research ArticleOpen accessPhrase in the titleThe Impact of CRM on the Customer Satisfaction in Agricultural BankMohammad Ali Sarlak, Rasool Sanavi FardProblem statement: There is much research on this subject, but none of them is about the use of customer relationship management for boosting the bank customer satisfaction. While we have not any study about customer satisfaction in Agricultural Bank especially in Qom providence. Approach: The research method was applied one and from viewpoint of the process, was considered to be … …American Journal of Economics and Business Administration, Vol. 1, Issue 2 · 30 Jun 2009 · 8,179 accessesView PDFCite
Research ArticleOpen accessPhrase in the titleThe Level of Service Quality and Customer Satisfaction of the Insurance Industries in IndonesiaAgustina HanafiThis survey aims to investigate the level of service quality, client satisfaction and the image of Indonesia in particular insurance companies to PT (Limited Liability Company) Insurance Bumiputera Bumida Palembang. Indirectly influence the quality of services to the corporate image through satisfaction. The method used was descriptive. Data obtained through the distribution of questionnaires to 285 unemployment insurance claims losses … …American Journal of Applied Sciences, Vol. 14, Issue 4 · 12 Apr 2017 · 9,211 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleMEASURING CUSTOMER’S SATISFACTION ON BUS TRANSPORTATIONRabiul Islam, Mohammed S. Chowdhury, Mohammad Sumann Sarker, Salauddin AhmedThe purpose of the study is to examine the factors measuring customers’ satisfaction, especially the impact of service quality on customers’ satisfaction in public transportation industry in the university town of Sintok located in Kedah province of Malaysia. In order to assess the relationships between service quality and customer satisfaction survey http://www.scientificjournals.org/journals2007/articles/1003.htmdata were collected from 300 Bus commuters. All hypotheses … …American Journal of Economics and Business Administration, Vol. 6, Issue 1 · 23 May 2014 · 10,329 accessesView PDFCite
Research ArticleOpen accessIn the keywordsMeasuring Customers’ Satisfaction Using Sentiment Analysis: Model and ToolAhmed Alqurafi, Tawfeeq AlsanoosyCustomer reviews are a valuable data resource for business owners and companies. Customers frequently write reviews on many platforms, such as eBay or Amazon. These reviews show, for instance, to what extent customers are satisfied with a service or a product. Therefore, these reviews can be used by companies and business owners to improve their services or products. However, numerous … …Journal of Computer Science, Vol. 20, Issue 4 · 7 Feb 2024 · 6,471 accessesView PDFCite
Research ArticleOpen accessIn the keywordsA Simulation of Mobile-Based Bank Teller Application for Managing Waiting Time of CustomersAhmed Sakr, Omar M. Elzeki, Hazem El-BakryIn business decision-making, the queuing system is one of the options employed to satisfy the demands of a particular service system for resource needs. The queuing theory has been used successfully by various business service industries. There are many types of queuing systems that can predict waiting times and queue lengths. The First In First Out (FIFO) algorithm works like … …Journal of Computer Science, Vol. 19, Issue 3 · 11 Feb 2023 · 6,149 accessesView PDFCite
Research ArticleOpen accessIn the keywordsPerception Mapping of Travelers: Case of Six Indian Domestic AirlinesShobhit Agarwal, A. K. DeyProblem statement: A comparison of customer satisfaction based on service quality as perceived by air travelers was done among six domestic airlines. Literature review suggested that flying experience has three stages: Pre-flight, in-flight and post-flight and a set of six variables can be used to measure satisfaction. These variables are: Ease of bookings through the website/call center; Hassle free check … …American Journal of Economics and Business Administration, Vol. 2, Issue 2 · 30 Jun 2010 · 7,446 accessesView PDFCite