5 articles for “System Usability Testing”

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Research ArticleOpen accessIn the keywordsModeling User Experience in Delivery Applications Using the Design Thinking Method and System Usability ScaleKevin Christianto, Aziza Chakir, Johanes Fernandes Andry et al.Technological developments bring comfort and ease to users in accessing applications. Companies need to design systems that are centered on human needs to create technology that is competitive in the market, especially in the field of expeditions. The problem that arises in the sea cargo expedition company is that master data recording is still done manually, which has an impact … …Journal of Computer Science, Vol. 20, Issue 7 · 17 Apr 2024 · 5,999 accessesView PDF Cite

Research ArticleOpen accessIn the abstractMERAKI: An Online Collaborative Learning Platform Developed Using the UWE MethodologyPercy De-la-Cruz-VdV, Yesenia Torres-Donayre, Hugo Vega-Huerta et al.In the digital era, education has evolved with the integration of technologies that optimize the teaching-learning process. This article presents the need for more efficient online collaborative environments that overcome the limitations of traditional platforms, fostering meaningful interaction between students and teachers. To address this need, the collaborative platform “MERAKI” was developed using the UML-Based Web Engineering (UWE) methodology. This … …Journal of Computer Science, Vol. 21, Issue 12 · 10 Jan 2026 · 2,142 accessesView PDF Cite

Research ArticleOpen accessIn the abstractUsability Assessment of E-Commerce Systems Using McCall’s Quality ModelSiti Solehah Othman, A Noraziah, Roslina Mohd SidekE-commerce platforms rely fundamentally on business database transaction systems that must balance user experience with security and data integrity. Traditional usability assessment methodologies often overlook critical security elements and transactional integrity requirements. This study employs McCall's Quality Model to comprehensively evaluate the usability characteristics of three prominent e-commerce platforms: Temu, Shopee, and Lazada. Through structured task-based evaluations and Likert-scale questionnaires, … …Journal of Computer Science, Vol. 21, Issue 11 · 19 Dec 2025 · 2,541 accessesView PDF Cite

Research ArticleOpen accessIn the abstractA Disruption-Tolerant Model for Building a Mobile Application Using Web ServiceMaryati Mohd. Yusof, Mansor Omar, Zarina ShukurProblem statement: The emerging technology in broadband telecommunication and mobile devices has increased the use of mobile applications. However, the use of mobile application is affected with low bandwidth or disrupted broadband telecommunication due to building blockage or out of coverage area. Approach: We proposed a Disruption-Tolerant Mobile Application Model (DTMA) that enables remote data access and overcomes constraint due … …Journal of Computer Science, Vol. 6, Issue 12 · 1 Dec 2010 · 7,219 accessesView PDF Cite

Research ArticleOpen accessIn the abstractHuman Computer Interaction Approach in Developing Customer Relationship ManagementMohd H.N.M. Nasir, Mustaffa Kamal, Wan A.W. RozaliProblem statement: Many published studies have found that more than 50% of Customer Relationship Management (CRM) system implementations have failed due to the failure of system usability and does not fulfilled user expectation. This study presented the issues that contributed to the failures of CRM system and proposed a prototype of CRM system developed using Human Computer Interaction approaches in … …Journal of Computer Science, Vol. 4, Issue 7 · 31 Jul 2008 · 7,140 accessesView PDF Cite