Research ArticleOpen accessEvery word in the titlePROCESS MAPPING FOR SERVICE DELIVERY THROUGH NSDG IN PUBLIC TRANSPORTATION IN INDIASanjay K. Dwivedi, Ajay Kumar BhartiThe involvement of e-Governance and Information and Communication Technology (ICT) in service delivery has been affecting every facet of governance. The public transportation sector is also enhancing their administrative and service delivery mechanism using Information and Communication Technologies. The existing public transportations (especially buses under SRTC-State Road Transport Corporations) in India provide cataloging and transaction related information on their websites, … …Journal of Computer Science, Vol. 10, Issue 10 · 12 May 2014 · 6,932 accessesView PDFCite
Research ArticleOpen accessIn the keywordse-Governance Practices in Nepal: Opportunities, Challenges, and Strategies from the Local LevelReg Bahadur Bhandari, Nirav Bhatta et al.This research explores the integration of digital tools for e-governance at local levels in Nepal, with a particular emphasis on the current state of digitalization and the opportunities and challenges encountered at the local level. We collected data using a qualitative research methodology, conducting semi-structured interviews and reviewing relevant documents. The findings reveal substantial advancements in digital tools for public … …Journal of Computer Science, Vol. 22, Issue 1 · 16 Feb 2026 · 2,189 accessesView PDFCite
Research ArticleOpen accessIn the abstractFuzzyNET: A Fuzzy Logic-Based Framework for Enhancing Urban Efficiency in Smart CitiesHemant Kumar, Safdar Tanweer, Parul Agarwal et al.The smart city paradigm emphasizes the strategic use of IoT, Big Data, and digital technologies to optimize urban operations and improve service delivery for citizens. Embedding digital technologies within operational workflows is driven by the objective of improving efficiency and long-term sustainability. The core transformation is Artificial Intelligence (AI) that revolutionizes management of cities through automation and instantaneous decisions based … …Journal of Computer Science, Vol. 22, Issue 7 · 19 Jul 2026 · 820 accessesView PDFCite
Research ArticleOpen accessIn the abstractE-Government Diffusion in Jordan: Employees' Perceptions Toward Electronic Government in JordanWasfi AlrawabdehA number of countries, in both developed and developing nations, have started e-government programs that aim to provide public services online, improve government procedures and, most importantly, provide improved services for citizens. The aim of this paper is to identify the factors that are currently influencing the development and diffusion of e-government in Jordan as perceived by government employees involved … …American Journal of Applied Sciences, Vol. 14, Issue 1 · 16 Jan 2017 · 7,633 accessesView PDFCite
Research ArticleOpen accessIn the abstractRole of Information Technology Infrastructure Library in E-GovernmentMihyar Hesson, Tariq Rahim Soomro, Okan GerayProblem statement: The E-Government implementation has achieved by many countries. This is meant to improve the delivery of public services to citizens, business and governmental departments alike. Different strategies are used to build E-Government infrastructure and deliver its services to the public. The degree of success that is achieved by different E-Governments in terms of service level and quality of … …Journal of Computer Science, Vol. 8, Issue 3 · 7 Jan 2012 · 7,716 accessesView PDFCite
Research ArticleOpen accessAll words, across the recordToward Intelligent Evaluation of Digital Public Services: Evidence from Indonesia’s SIM Online PlatformEvaristus Didik Madyatmadja, Ricky Kosasih, Najla Aurelia Evanthe et al.This investigation examines more than 65,000 user evaluations from the Google Play Store concerning sentiment toward the Digital Korlantas POLRI application. Reviews were systematically processed and categorized through Naïve Bayes, Support Vector Machine, and Random Forest classifiers, thereby highlighting the perceived strengths and weaknesses of the platform. Among the tested models, Naïve Bayes outperformed the others, yielding the greatest accuracy, … …Journal of Computer Science, Vol. 22, Issue 6 · 15 Jun 2026 · 1,345 accessesView PDFCite