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12 results for “Consumer Satisfaction”
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Research ArticleOpen accessPhrase in the titleConsumer Satisfaction with Public Health Care in ChinaLinghui Jiang, Christopher Gan, Betty Kao et al.Problem statement: Consumer satisfaction is regarded as one of the ultimate goals that all health system should strive for (Hsiao, 2003), it reflects the effectiveness of the health system in consumers’ prospect. Yet public health care services in developing countries including Greater Mekong Sub-region (GMS) have failed to achieve adequate level of services. China, for example, satisfaction of public health … …Journal of Social Sciences, Vol. 5, Issue 3 · 30 Sep 2009 · 8,244 accessesView PDFCite
Research ArticleOpen accessIn the keywordsInfluence of E-Service Quality Dimensions on Repurchase Intention for Digital Products: The Role of Satisfaction and Trust Among Young Consumers in Chattogram City, BangladeshMohammad Toufiqur Rahman, Ashfia Khan Ema, Muhammad Abdul AhadThis study aims to analyze the digital product marketplace in Chattogram, Bangladesh by investigating the influence of e-service quality dimensions, namely reliability, responsiveness, security, and convenience, on mobile-first young consumers' satisfaction, trust, and repurchase intention. Using repurchase intention as a primary indicator of digital loyalty, the study contributes to existing literature by considering theories such as the Expectancy-Confirmation Theory, Relationship … …Journal of Computer Science, Vol. 22, Issue 8 · 18 Aug 2026 · 1,642 accessesView PDFCite
Research ArticleOpen accessIn the abstractLeveraging Machine Learning Techniques to Analyze Consumer Mindset Metrics Embedded in Arabic Dialect Texts Across Social Media PlatformsSafa Khaled Al Sarairah, Mohd Heikal Husin, Noor Farizah IbrahimAs social media grows in popularity around the world, analyzing Arabic texts on these platforms can provide important insights into consumer attitudes and behavior. The complexity and diversity of Arabic and its dialects, however, make it a challenging task. This research raises these challenges by using and comparing the performance of Machine Learning (ML) models for classifying social media comments … …Journal of Computer Science, Vol. 22, Issue 5 · 5 Jun 2026 · 1,301 accessesView PDFCite
Research ArticleOpen accessIn the abstractPredictive Analytics and Procurement Visibility: A Big-Data-Driven Approach to Customer Satisfaction in Supply Chain ManagementDevendra Nath Pathak, Rakesh Kumar Yadav, Hitendra SinghIn the current dynamic and consumer driven market environment, supply chains need to move out of reactive to the proactive ecosystems. One of the most urgent requirements is increasing procurement visibility and the development of better order planning for the inventory to meet the products’ demand with continued high customer satisfaction. This paper is an agenda of big-data-driven predictive analytics … …Journal of Computer Science, Vol. 22, Issue 1 · 3 Feb 2026 · 2,442 accessesView PDFCite
Research ArticleOpen accessIn the abstractTwitter Sentiment Analysis Using Machine Learning and Deep Learning TechniquesSafa Khalid Al Sarayrah, Noor Mahmoud Alkudah, Hesham Yousef Al-kharabshehThis research investigates the use of Machine Learning (ML) and Deep Learning, including BiLSTM approaches, for Sentiment Analysis (SA) of consumer reviews on social media sites. Businesses are increasingly depending on online reviews to determine customer satisfaction due to social media's explosive growth. We used three classification models, the assessment of these attitudes uses Naive Bayes (NB), Support Vector Machine … …Journal of Computer Science, Vol. 21, Issue 8 · 1 Sep 2025 · 6,813 accessesView PDFCite
Research ArticleOpen accessIn the abstractDiverse Trajectory on Consumer’s Product Feedback Analysis by Confidence IntervalVithya Ganesan, Kirubakaran Namaskaram, Viriyala Sri Anima Padmini et al.The current investigation addresses the possibilities and limitations of the sentiment analysis of consumer remarks in the context of economic needs. It makes it easier for businesses to comprehend how the public's opinion shapes their abilities to satisfy clientele. Sentiment analysis concerns the assessment and interpretation of various forms of evaluation, such as product ratings, reviewer responses, and question-and-answer sessions. … …Journal of Computer Science, Vol. 21, Issue 5 · 28 Apr 2025 · 5,140 accessesView PDFCite
Research ArticleOpen accessIn the abstractEthical Issues in E-Commerce on the Basis of Online RetailingSinan Nardal, Ayse SahinProblem statement: The rapid spread of e-commerce has created tremendous opportunities for economic efficiency and customer choice. Use of the global Internet computer network for ecommerce activities provides some advantages to the consumers on their daily life. On the other hand Internet represents a new environment for unethical behavior. While e-commerce has witnessed extensive growth in last decade, consumers concerns … …Journal of Social Sciences, Vol. 7, Issue 2 · 10 Feb 2011 · 23,399 accessesView PDFCite
Research ArticleOpen accessIn the abstractEffects of Information Overload on Brazilian E-ConsumersRafael Lucian, Salomão Alencar de FariasProblem statement: E-commerce is a reality; Companies must consider this media as an important trade channel without distances between products and consumers. A key issue of e-commerce is how companies are disclosing information to its customers. This study aims to measure if there is relationship between the information overload in the virtual environment and the response of satisfaction and confusion … …American Journal of Economics and Business Administration, Vol. 1, Issue 1 · 31 Mar 2009 · 7,737 accessesView PDFCite
Research ArticleOpen accessIn the abstractMarketing Research Merely Reflects The Needs And Wants of ConsumersTheodossiou George, Kourti ChrisaIn the recent years, marketers have focused their attention on the consumer. The aim is the acquisition of comparative advantage in the market. They have succeeded to develop organizations oriented to the market, and departments that support the competition strategy for the satisfaction of the needs and the wants of the consumers. The golden rule of Marketing says that a … …American Journal of Applied Sciences, Vol. 4, Issue 8 · 31 Aug 2007 · 13,159 accessesView PDFCite