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65 articles for “Customer Service”
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Research ArticleOpen accessIn the abstractA Data Mining Technique to Find Optimal Customers for Beneficial Customer Relationship ManagementG. Babu, T. BhuvaneswariProblem statement: Modern companies and organizations are efficiently implementing a CRM strategy for managing a company interactions and relationships with customers. CRM systems have been developed and designed to support the areas of marketing, service process and sales. Many literature studies are available to preserve the customer relationship but small drawbacks occur in the existing methods. One method to maintain … …Journal of Computer Science, Vol. 8, Issue 1 · 1 Nov 2011 · 7,260 accessesView PDFCite
Research ArticleOpen accessIn the abstractDevelopment of an Algorithm for Fiber-to-the-Home Passive Optical Network Automatic Self-restoration Scheme Using Access Control SystemMohammad Syuhaimi Ab-Rahman, Siti Raihan Ahmad MahirProblem statement: Cables that are installed outdoors are subjected to harsh environmental conditions which make break down inevitable. When this happen it will disrupt the services and cause trouble to the users. To overcome this is to provide a means of restoring the network in case of failure. We introduced the Access Control System (ACS) and Customer Access Protection Unit … …Journal of Computer Science, Vol. 7, Issue 12 · 19 Oct 2011 · 6,899 accessesView PDFCite
Research ArticleOpen accessIn the abstractOn the Fly Negotiation for Urgent Service Level Agreement on Intercloud EnvironmentNawfal A. Mehdi, Ali Mamat, Hamidah Ibrahim, Shamala K. SubramaniamProblem statement: Impatient jobs are the jobs that have strict constraints in starting and completion time and need a fast response and attention in mapping to resources. The negotiation process in cloud computing needs a customer-provider agreement that leads to loss of a significant amount of time for impatient jobs. The huge increasing in cloud service providers makes selecting the … …Journal of Computer Science, Vol. 7, Issue 10 · 11 Aug 2011 · 7,948 accessesView PDFCite
Research ArticleOpen accessIn the abstractLinking Success Factors to Financial PerformanceSivasamy Mothilal, Subramanian NachiappanProblem statement: Based on a literature survey, an attempt has been made in this study to develop a framework for identifying the success factors. In addition, a list of key success factors is presented. The emphasis is on success factors dealing with breadth of services, internationalization of operations, industry focus, customer focus, 3PL experience, relationship with 3PLs, investment in quality … …American Journal of Applied Sciences, Vol. 8, Issue 3 · 25 Mar 2011 · 7,323 accessesView PDFCite
Research ArticleOpen accessIn the abstractThe Innovative Technique at ThomsonRaveesh Agarwal, Mona Chaudhary, Suryakant DixitProblem statement: As we continue to ride out of the current economic recession, employee engagement has become a critical business issue for the organization. It is tough time for Thomson Press to enhance its position as leader in printing industry and stay ahead of competition. Key challenges include identifying the areas of improvement and engaging each and every employee of … …American Journal of Economics and Business Administration, Vol. 2, Issue 2 · 30 Jun 2010 · 8,179 accessesView PDFCite
Research ArticleOpen accessIn the abstractThe Time-Dependent Mean and Variance of the Non-Stationary Markovian Infinite Server SystemPeter M. EllisProblem statement: In many queuing situations the average arrival and service rates vary over time. In those situations a transient solution for the state probabilities and mean and variance must be obtained. Approach: The mean and the variance of a particular infinite server model will be obtained using the state differential-difference equations and the factorial moment generating function. The average … …Journal of Mathematics and Statistics, Vol. 6, Issue 1 · 31 Mar 2010 · 7,422 accessesView PDFCite
Research ArticleOpen accessIn the abstractFactor Influences Selection of Islamic Banking: A Study on Malaysian Customer PreferencesAhasanul Haque, Jamil Osman, Ahmad Zaki Hj IsmailThe emergence of strong Islamic movements in last three decades has generated a renewed interest in Islamic economics, especially in Islamic interest free banking. Currently Islamic bank strategically offering high quality products and services to satisfy their customers due to the strong competition, customer expectation for high quality services and rapidly changes of technology. The purpose of this study is … …American Journal of Applied Sciences, Vol. 6, Issue 5 · 31 May 2009 · 12,192 accessesView PDFCite
Research ArticleOpen accessIn the abstractOptimizing Inventory Using Genetic Algorithm for Efficient Supply Chain ManagementP. Radhakrishnan, W. M. Prasad, M. R. GopalanProblem statement: Today, inventory management is considered to be an important field in Supply chain management. Once the efficient and effective management of inventory is carried out throughout the supply chain, service provided to the customer ultimately gets enhanced. Hence, to ensure minimal cost for the supply chain, the determination of the level of inventory to be held at various … …Journal of Computer Science, Vol. 5, Issue 3 · 31 Mar 2009 · 8,362 accessesView PDFCite
Research ArticleOpen accessIn the abstractFinancial Service of Wealth Management Banking: Balanced Scorecard ApproachCheng-Ru Wu, Chin-Tsai Lin, Pei-Hsuan TsaiProblem Statement: There are four main banking business sectors in Taiwan, involving the areas of consumer, corporate, wealth management, and investment banking. The wealth management banking sector is actively promoted for reaping a risk-free premium. In the proposed model, the dimensions of financial services for wealth management banks have been taken from four perspectives derived from balanced scorecard approach, viz. … …Journal of Social Sciences, Vol. 4, Issue 4 · 31 Dec 2008 · 8,454 accessesView PDFCite
Research ArticleOpen accessIn the abstractMulti Directional Geographical Traceback with n Directions GeneralizationS. Karthik, V. P. Arunachalam, T. RavichandranProblem Statement: Denial of Service/Distributed Denial of Service (DoS/DDoS) attacks deny regular, internet services from being accessed by legitimate users, either by blocking the services completely, or by disturbing it completely, so as to cause customer baulking. Approach: Several traceback schemes were available to mitigate these attacks. Directional geographical traceback8 (DGT8), directional geographical trackback scheme, with 8 directions was one … …Journal of Computer Science, Vol. 4, Issue 8 · 31 Aug 2008 · 7,010 accessesView PDFCite