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31 articles for “customer satisfaction”
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Research ArticleOpen accessIn the abstractInfluence of E-Service Quality Dimensions on Repurchase Intention for Digital Products: The Role of Satisfaction and Trust Among Young Consumers in Chattogram City, BangladeshMohammad Toufiqur Rahman, Ashfia Khan Ema, Muhammad Abdul AhadThis study aims to analyze the digital product marketplace in Chattogram, Bangladesh by investigating the influence of e-service quality dimensions, namely reliability, responsiveness, security, and convenience, on mobile-first young consumers' satisfaction, trust, and repurchase intention. Using repurchase intention as a primary indicator of digital loyalty, the study contributes to existing literature by considering theories such as the Expectancy-Confirmation Theory, Relationship … …Journal of Computer Science, Vol. 22, Issue 8 · 18 Aug 2026 · 1,642 accessesView PDFCite
Research ArticleOpen accessIn the abstractTwitter Sentiment Analysis Using Machine Learning and Deep Learning TechniquesSafa Khalid Al Sarayrah, Noor Mahmoud Alkudah, Hesham Yousef Al-kharabshehThis research investigates the use of Machine Learning (ML) and Deep Learning, including BiLSTM approaches, for Sentiment Analysis (SA) of consumer reviews on social media sites. Businesses are increasingly depending on online reviews to determine customer satisfaction due to social media's explosive growth. We used three classification models, the assessment of these attitudes uses Naive Bayes (NB), Support Vector Machine … …Journal of Computer Science, Vol. 21, Issue 8 · 1 Sep 2025 · 6,813 accessesView PDFCite
Research ArticleOpen accessIn the abstractDiverse Trajectory on Consumer’s Product Feedback Analysis by Confidence IntervalVithya Ganesan, Kirubakaran Namaskaram, Viriyala Sri Anima Padmini et al.The current investigation addresses the possibilities and limitations of the sentiment analysis of consumer remarks in the context of economic needs. It makes it easier for businesses to comprehend how the public's opinion shapes their abilities to satisfy clientele. Sentiment analysis concerns the assessment and interpretation of various forms of evaluation, such as product ratings, reviewer responses, and question-and-answer sessions. … …Journal of Computer Science, Vol. 21, Issue 5 · 28 Apr 2025 · 5,140 accessesView PDFCite
Research ArticleOpen accessIn the abstractFactors Affecting the Selection of B2C E-Commerce Website in Vietnam: A Fuzzy AHP AnalysisQuang Hung Do, Duong Quang Khanh, Nguyen Thai SonThe burgeoning B2C e-commerce landscape in Vietnam necessitates a deeper understanding of customer selection criteria to ensure sustained satisfaction and trust. This study addresses this gap by employing a Fuzzy Analytic Hierarchy Process (FAHP) to evaluate B2C e-commerce platforms in Vietnam. The FAHP facilitates the identification of critical factors and sub-factors influencing online customer satisfaction and website selection. We leverage … …Journal of Computer Science, Vol. 21, Issue 1 · 24 Dec 2024 · 5,232 accessesView PDFCite
Research ArticleOpen accessIn the abstractRoboBrew: The Fully Autonomous Coffee MachineAnthony Achkar, Maroun Hannoun, Rita Younes et al.Robotics has emerged in several domains in the current century. However, in the restoration field, mainly in coffee shops, applications are still limited. Therefore, RoboBrew presents a groundbreaking fully automated system poised to transform the restaurant and coffee industries into a new era. At its core, RoboBrew features an advanced coffee maker system designed to deliver exceptional performance. This system … …Journal of Mechatronics and Robotics, Vol. 8, Issue 1 · 1 Oct 2024 · 8,515 accessesView PDFCite
Research ArticleOpen accessIn the abstractAnalyzing and Automating Customer Service Queries on Twitter Using Robotic Process AutomationT. N. Ram Kumar, Ganeshayya Shidaganti, Prarthana Anand et al.Several product companies have turned to social media to analyze customer satisfaction and provide customer service to disgruntled customers. Product twitter handles are flooded with tweets every day. Customer service professionals struggle to find and resolve complaints from numerous tweets, which results in high wait times for a response, huge costs for the company, and frustrated customers. Automating customer services … …Journal of Computer Science, Vol. 19, Issue 4 · 24 Mar 2023 · 6,659 accessesView PDFCite
Research ArticleOpen accessIn the abstractCritical Success Factors of Information Technology Outsourcing for Emerging MarketsSushil Paudel, Vinish KumarOutsourcing has gained popularity as several large U.S. companies in the 1980 s began delegating IT work to foreign firms. In outsourcing, one party (customer) asks another party (vendor) to do a particular job. Outsourcing has its own advantages, like reducing the cost and time and increasing performance and satisfaction. This study has focused on the critical success factors in … …Journal of Computer Science, Vol. 17, Issue 5 · 18 May 2021 · 8,126 accessesView PDFCite
Research ArticleOpen accessIn the abstractA Study of Criteria for Evaluating the Performance of World Expo Taiwan PavilionHan-Chen Huang, I-Ying Chang, Su-Ling Wu, Wen-Pang LiaoUnder the circumstance of severe fund shortage of local governments in Taiwan, an exhibition pavilion's commitment to inheriting and passing down diverse cultures and the exhibition pavilion's business performance grows more important. This study utilizes the balanced scorecard concept, as proposed by Kaplan and Norton, reviews relevant literature, uses the Delphi method to gather and systemize opinions of experts in … …American Journal of Applied Sciences, Vol. 12, Issue 7 · 29 Aug 2015 · 6,756 accessesView PDFCite
Research ArticleOpen accessIn the abstractA NOVEL OPTIMIZATION MODEL FOR SIMULTANEOUS COST-RISK REDUCTION IN MULTI-SUPPLIERS JUST-IN-TIME SYSTEMSFaraj El Dabee, Romeo Marian, Yousef AmerIn today’s competitive global markets, Just-in-Time (JIT) is one of the main lean manufacturing approaches. It is used in organizations to improve performance and reduce costs and as a strategic core capability to ensure their market position. However, using JIT tightly couples various functions of the Supply Chain and increases the risk of propagating disruptions through the entire system. This … …Journal of Computer Science, Vol. 9, Issue 12 · 25 Nov 2013 · 7,610 accessesView PDFCite
Research ArticleOpen accessIn the abstractMACHINE LEARNING APPROACHES IN IMPROVING SERVICE LEVEL AGREEMENT-BASED ADMISSION CONTROL FOR A SOFTWARE-AS-A-SERVICE PROVIDER IN CLOUDR. S. Mohana, P. ThangarajSoftware as a Service (SaaS) offers reliable access to software applications to the end users over the Internet without direct investment in infrastructure and software. SaaS providers utilize resources of internal data centres or rent resources from a public Infrastructure as a Service (IaaS) provider in order to serve their customers. Internal hosting can ample cost of administration and maintenance … …Journal of Computer Science, Vol. 9, Issue 10 · 5 Sep 2013 · 6,956 accessesView PDFCite