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188 results for “Satisfaction”
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Research ArticleOpen accessEvery word in the titleScrutiny of Relationship between E-Banking Information Quality Dimensions and Customer SatisfactionMohannad Moufeed AyyashPoor information quality can have a significant negative effect on the success of an organization. This study investigated the relationship between information quality's dimensions, namely accuracy, completeness, timeliness and relevancy, on the satisfaction of customers towards E-banking services in Palestine's banking sector. It also studied the relationship between the intent to use E-banking services and customer satisfaction. The study implemented … …Journal of Computer Science, Vol. 13, Issue 4 · 26 Apr 2017 · 8,353 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleThe Level of Service Quality and Customer Satisfaction of the Insurance Industries in IndonesiaAgustina HanafiThis survey aims to investigate the level of service quality, client satisfaction and the image of Indonesia in particular insurance companies to PT (Limited Liability Company) Insurance Bumiputera Bumida Palembang. Indirectly influence the quality of services to the corporate image through satisfaction. The method used was descriptive. Data obtained through the distribution of questionnaires to 285 unemployment insurance claims losses … …American Journal of Applied Sciences, Vol. 14, Issue 4 · 12 Apr 2017 · 9,211 accessesView PDFCite
InvestigationOpen accessEvery word in the titleTheoretical Construction of Job Satisfaction in Medical Professionals Working for Mexican CompaniesMaría del Carmen López-García, María de los Ángeles Aguilera-VelascoOccupational Health physicians coexist in a work environment where they perform activities other than the ones developed by other doctors. Hence, there is interest in analyzing the theoretical construction of their job satisfaction. Inductive and qualitative study was conducted based on grounded theory and with the support of the software Atlas-ti. As a result of carrying out in-depth interviews and … …Journal of Social Sciences, Vol. 11, Issue 4 · 10 Nov 2015 · 7,190 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleWork-Family Enrichment: Its Mediating Role in the Relationships Between Workplace Support Factors and Teachers' Job SatisfactionNg Swee Fung, Aminah Ahmad, Zoharah OmarThe role of work-family enrichment in the relationships between workplace support factors and employee attitudes at work has not been given much attention. This paper aims to examine whether work-family enrichment mediates the relationships between workplace social support, namely supervisor support and co-worker support and job satisfaction. Self-administered questionnaires were employed to collect data from 280 teachers working in Malaysian … …American Journal of Applied Sciences, Vol. 12, Issue 4 · 8 Jun 2015 · 7,510 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleMEASURING CUSTOMER’S SATISFACTION ON BUS TRANSPORTATIONRabiul Islam, Mohammed S. Chowdhury, Mohammad Sumann Sarker, Salauddin AhmedThe purpose of the study is to examine the factors measuring customers’ satisfaction, especially the impact of service quality on customers’ satisfaction in public transportation industry in the university town of Sintok located in Kedah province of Malaysia. In order to assess the relationships between service quality and customer satisfaction survey http://www.scientificjournals.org/journals2007/articles/1003.htmdata were collected from 300 Bus commuters. All hypotheses … …American Journal of Economics and Business Administration, Vol. 6, Issue 1 · 23 May 2014 · 10,329 accessesView PDFCite
Research ArticleOpen accessEvery word in the titlePATIENT SATISFACTION IN PRIMARY HEALTH CARE CENTERS IN HAIL CITY, SAUDI ARABIAFares AlshammariThe objectives of this study were to explore the factors contributing to patient Satisfaction in Primary Healthcare Centers (PHCCs) in Hail city, Saudi Arabia. A cross-sectional quantitative survey was conducted using an instrument with valid and reliable properties. Six dimensions of patient satisfaction were identified by factor analysis, with adequate to high levels of internal consistency reliability (Cronbach’s alpha = … …American Journal of Applied Sciences, Vol. 11, Issue 8 · 10 May 2014 · 9,308 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleCLIENTS’ SATISFACTION WITH REFERRAL SYSTEM IN KARBALAAli A. Kadhim AbutiheenReferral is a dynamic process and it had been recognized as crucial since the Alma Ata declaration in 1978. Hospitals are overcrowded with patients who could be more cheaply treated in smaller facilities is a com-mon feature of poorly functioning Referral System (RS). Client Satisfaction (CS) is an important parameter in the assessment of health care quality. A descriptive cross … …American Journal of Applied Sciences, Vol. 11, Issue 2 · 20 Dec 2013 · 6,662 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleROLE OF WORK-FAMILY ENRICHMENT IN IMPROVING JOB SATISFACTIONNg Swee Fung, Aminah Ahmad, Zoharah OmarThe role of work-family enrichment in improving job satisfaction has been given little attention. In this study a mediation model was tested which includes work-family enrichment as the mediator, job characteristics (job autonomy and job involvement) as antecedent factors and job satisfaction as the outcome. Data were gathered from 280 public secondary school teachers in Malaysia using self-administered questionnaires. Work-family … …American Journal of Applied Sciences, Vol. 11, Issue 1 · 7 Dec 2013 · 8,399 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleINFLUENCE OF CUSTOMER SATISFACTION ON LOYALTY: A STUDY ON MOBILE TELECOMMUNICATION INDUSTRYMd. Motaher Hossain, Nusrat Jahan SuchyThe mobile telecommunication companies uphold their service quality and change their marketing core strategies to retain their existing customers by enhancing and optimizing the customer loyalty. Therefore, it becomes significant for telecom companies to identify factors of services that influence customer loyalty and in turn creates loyal customers by satisfying them. This present study aims to explore the influence of … …Journal of Social Sciences, Vol. 9, Issue 2 · 20 Aug 2013 · 9,346 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleSATISFACTION RECEIVED TOWARDS AGRICULTURAL INFORMATION FROM TELEVISION PROGRAMS AMONG FARMERSNor Sabila Ramli, Md. Salleh Hassan, Bahaman Abu Samah et al.Television is one of the top mass media to broadcast the information. It is heartening to know that mass media is playing its role in developing and strengthening the agriculture sector in Malaysia. Results from many international studies found that farmer received a high level of satisfaction from agriculture programs aired on television. However, can the similar results found among … …Journal of Social Sciences, Vol. 9, Issue 2 · 20 Aug 2013 · 8,336 accessesView PDFCite