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65 articles for “Customer Service”
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Research ArticleOpen accessIn the abstractPredictive Analytics and Procurement Visibility: A Big-Data-Driven Approach to Customer Satisfaction in Supply Chain ManagementDevendra Nath Pathak, Rakesh Kumar Yadav, Hitendra SinghIn the current dynamic and consumer driven market environment, supply chains need to move out of reactive to the proactive ecosystems. One of the most urgent requirements is increasing procurement visibility and the development of better order planning for the inventory to meet the products’ demand with continued high customer satisfaction. This paper is an agenda of big-data-driven predictive analytics … …Journal of Computer Science, Vol. 22, Issue 1 · 3 Feb 2026 · 2,442 accessesView PDFCite
Research ArticleOpen accessIn the abstractMicro-Retargeted Advertising and Online Shoppers' Motivation in NigeriaJoseph Wilson, Yusuf Mu'azu, Fredrick WilsonOnline shopping is increasingly gaining popularity worldwide, as the experience is perceived not only to replicate but sometimes exceed that of traditional retail. The rapid transformation of the e-commerce sector compels online stores to adopt innovative strategies to attract and retain customers, enhance service delivery, increase product visibility, and remain competitive. The integration of big data and artificial intelligence has … …Journal of Social Sciences, Vol. 21, Issue 1 · 15 Aug 2025 · 5,437 accessesView PDFCite
Research ArticleOpen accessIn the abstractDiverse Trajectory on Consumer’s Product Feedback Analysis by Confidence IntervalVithya Ganesan, Kirubakaran Namaskaram, Viriyala Sri Anima Padmini et al.The current investigation addresses the possibilities and limitations of the sentiment analysis of consumer remarks in the context of economic needs. It makes it easier for businesses to comprehend how the public's opinion shapes their abilities to satisfy clientele. Sentiment analysis concerns the assessment and interpretation of various forms of evaluation, such as product ratings, reviewer responses, and question-and-answer sessions. … …Journal of Computer Science, Vol. 21, Issue 5 · 28 Apr 2025 · 5,140 accessesView PDFCite
Literature ReviewOpen accessIn the abstractThe Role of Customer Relationship Management in the Airline IndustryDevasya AgarwalIn the status quo, airlines are unable to maximize profits, partly because of the lack of transformation in customer management over the decades. In this study, we inherently showcase a part of the reason that airlines are not heavily profitable and how it can be averted. This study employs a critical review method of literature and economic theory analysis to … …American Journal of Economics and Business Administration, Vol. 16, Issue 1 · 14 Oct 2024 · 10,727 accessesView PDFCite
Research ArticleOpen accessIn the abstractSentence Classification Using Attention Model for E-Commerce Product ReviewNagendra N, Chandra JThe importance of aspect extraction in text classification, particularly in the e-commerce sector. E-commerce platforms generate vast amounts of textual data, such as comments, product descriptions, and customer reviews, which contain valuable information about various aspects of products or services. Aspect extraction involves identifying and classifying individual traits or aspects mentioned in textual reviews to understand customer opinions, improve products, … …Journal of Computer Science, Vol. 20, Issue 5 · 28 Feb 2024 · 5,855 accessesView PDFCite
Research ArticleOpen accessIn the abstractMeasuring Customers’ Satisfaction Using Sentiment Analysis: Model and ToolAhmed Alqurafi, Tawfeeq AlsanoosyCustomer reviews are a valuable data resource for business owners and companies. Customers frequently write reviews on many platforms, such as eBay or Amazon. These reviews show, for instance, to what extent customers are satisfied with a service or a product. Therefore, these reviews can be used by companies and business owners to improve their services or products. However, numerous … …Journal of Computer Science, Vol. 20, Issue 4 · 7 Feb 2024 · 6,471 accessesView PDFCite
Research ArticleOpen accessIn the abstractFuzzy Logic-Based Truck Demand Computational ModelAnugrah Mauludin, Ditdit Nugeraha UtamaTrucking is one of the essential aspects linking suppliers and customers in many countries. Services at a trucking service provider will be based on a first-come-first-served basis. When a customer contacts a trucking service provider, there is a possibility that all the truck units owned are in fact being used to serve other customers causing potential delays in their delivery … …Journal of Computer Science, Vol. 19, Issue 9 · 19 Aug 2023 · 5,468 accessesView PDFCite
Research ArticleOpen accessIn the abstractCloud Computing Model for E-Commerce in Saudi ArabiaIbrahim AlfadliThe impact of cloud computing can be seen in several industries, including e-learning, healthcare and education. It offers customer service lives with high productivity and minimal cost, producing a high financial value. In contrast to developed countries, the use of cloud computing is still relatively new and is not widely accepted in developing countries like Saudi Arabia (SA). In essence, … …Journal of Computer Science, Vol. 19, Issue 4 · 2 Mar 2023 · 6,391 accessesView PDFCite
Research ArticleOpen accessIn the abstractA Simulation of Mobile-Based Bank Teller Application for Managing Waiting Time of CustomersAhmed Sakr, Omar M. Elzeki, Hazem El-BakryIn business decision-making, the queuing system is one of the options employed to satisfy the demands of a particular service system for resource needs. The queuing theory has been used successfully by various business service industries. There are many types of queuing systems that can predict waiting times and queue lengths. The First In First Out (FIFO) algorithm works like … …Journal of Computer Science, Vol. 19, Issue 3 · 11 Feb 2023 · 6,149 accessesView PDFCite
Research ArticleOpen accessIn the abstractCritical Success Factors of Information Technology Outsourcing for Emerging MarketsSushil Paudel, Vinish KumarOutsourcing has gained popularity as several large U.S. companies in the 1980 s began delegating IT work to foreign firms. In outsourcing, one party (customer) asks another party (vendor) to do a particular job. Outsourcing has its own advantages, like reducing the cost and time and increasing performance and satisfaction. This study has focused on the critical success factors in … …Journal of Computer Science, Vol. 17, Issue 5 · 18 May 2021 · 8,126 accessesView PDFCite