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Research ArticleOpen accessIn the keywordsThe Role of Information Systems in Implementing Total Quality ManagementAhmad Zakaria Siam, Khalid Alkhateeb, Sami Al-WaqqadProblem statement: The aim of this study is to identify the extent to which Information Technology (IT) has been used to support TQM in order to identify the role of IT in implementing Total Quality Management (TQM). The primary emphasis of this study was on how IT provides help and supports in TQM processes rather than on TQM performance. This … …American Journal of Applied Sciences, Vol. 9, Issue 5 · 1 Mar 2012 · 8,849 accessesView PDF Cite

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