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Research ArticleOpen accessIn the keywordsThe Impact of CRM on the Customer Satisfaction in Agricultural BankMohammad Ali Sarlak, Rasool Sanavi FardProblem statement: There is much research on this subject, but none of them is about the use of customer relationship management for boosting the bank customer satisfaction. While we have not any study about customer satisfaction in Agricultural Bank especially in Qom providence. Approach: The research method was applied one and from viewpoint of the process, was considered to be … …American Journal of Economics and Business Administration, Vol. 1, Issue 2 · 30 Jun 2009 · 8,181 accessesView PDFCite