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Author

Willis Tan

School of Information Systems, Bina Nusantara University, Indonesia
1 article in our journals

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Research ArticleOpen accessBoosting User Engagement in Ticketing System Through Gamification in IndonesiaFernandez, Willis Tan, Steven Lie, Sugiarto HartonoThe rapid growth of mobile applications in Indonesia, exemplified by the rise from 7.31 billion downloads in 2021 to 7.56 billion in 2023, poses a significant challenge in retaining user engagement post-download. This study explores how gamification can enhance user engagement in ticketing applications. Using the Self-System Model of Motivational Development (SSMMD), we investigate the influence of gamification elements achievement, … …Journal of Computer Science, Vol. 21, Issue 8 · 12 Oct 2025 · 2,454 accessesView PDFCite