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Research ArticleOpen accessIn the keywordsPerception Mapping of Travelers: Case of Six Indian Domestic AirlinesShobhit Agarwal, A. K. DeyProblem statement: A comparison of customer satisfaction based on service quality as perceived by air travelers was done among six domestic airlines. Literature review suggested that flying experience has three stages: Pre-flight, in-flight and post-flight and a set of six variables can be used to measure satisfaction. These variables are: Ease of bookings through the website/call center; Hassle free check … …American Journal of Economics and Business Administration, Vol. 2, Issue 2 · 30 Jun 2010 · 7,446 accessesView PDF Cite

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