Research ArticleOpen accessPhrase in the titleMeasuring Website Quality using Service Quality and User Satisfaction Dimensions: A Conceptual FrameworkMohammed Ali Albalushi, Zanariah Jano, Indra Devi et al.The study aimed to develop a conceptual framework for measuring the website quality of public sector organizations through users' feedback on service quality and satisfaction. The methodology involved a full review of previous studies on website quality service quality user satisfaction and website quality evaluation models. The review highlighted the need for further research to explore public organizations’ website quality … …Journal of Computer Science, Vol. 18, Issue 7 · 29 Jul 2022 · 6,085 accessesView PDFCite
Research ArticleOpen accessPhrase in the titleFramework of Public Agency Website Quality Evaluation in the UAEMohammed Ali Albalushi, Zanariah Jano, Indra DeviWebsite quality is among the key drivers of the success of e-government transformation as citizens are more likely to participate when they found a satisfying engagement with a website. This paper proposed a framework of public agency website quality evaluation for the National Media Council, UAE. The study used a quantitative approach where a survey strategy was used to administer … …Journal of Computer Science, Vol. 16, Issue 12 · 24 Dec 2020 · 6,751 accessesView PDFCite
Research ArticleOpen accessIn the abstractDecoding Discrepancies: Understanding Rating and Review Gaps in Best-Selling ProductsJyoti S Verma, Jaimin N UndaviaClassification of the sentiment and using it for the rating prediction is the major task don in this paper. The emotions and opinions are expressed by the users about a product on the e-commerce website and this provides the basis for the prediction done here. The prediction of the rating enables both the user as well as the seller as … …Journal of Computer Science, Vol. 21, Issue 6 · 29 May 2025 · 5,025 accessesView PDFCite
Research ArticleOpen accessIn the abstractA System for Item Analysis Examination on Cloud Computing ServiceKriangsak Chanthinok, Palan JantarajaturapathItem Analysis Examination (IAE) system is an electronic online instructional tool that can be openly accessible on the cloud computing service. This IAE system has been developed with PHP language with CSS bootstrap and MySQL database. Six months after launching the website, Perceived Usefulness, Perceived Ease of Use, User’s Satisfaction and Attribute of Use of the IAE system were assessed. … …Journal of Computer Science, Vol. 16, Issue 6 · 22 Jun 2020 · 7,621 accessesView PDFCite
Research ArticleOpen accessIn the abstractRole of Web Usability in Online Customer Experience: A Case of Saudi ArabiaSaqib SaeedSaudi Arabia is an emerging online target market and many business organizations are focusing on this potential market to increase their revenues. Business organizations need to develop online value propositioning to attract different customer segments. Usability of e-business portals is an important factor for online customer retention. In this research, we have conducted the usability evaluation of some selected websites … …Journal of Computer Science, Vol. 15, Issue 5 · 30 May 2019 · 8,009 accessesView PDFCite
Research ArticleOpen accessIn the abstractProposal of a Standardized Electronic Health Record for Kingdom of Saudi ArabiaHussain Mohammad Abu-Dalbouh, Memonah Al-Matrouk, Norah Al-Zwaid, Arwa Al-HandiElectronic Health Records are electronic versions of patients’ healthcare records. An electronic health record gathers, creates and stores the health record electronically. The electronic health record has been slow to be adopted by healthcare providers. The proposed electronic health record will improve clinical documentation, quality, healthcare utilization tracking, billing and coding and make health records portable. The core components of … …Journal of Computer Science, Vol. 15, Issue 4 · 30 Apr 2019 · 7,867 accessesView PDFCite
Research ArticleOpen accessIn the abstractSCHOOL INFORMATION SYSTEMS DESIGN FOR MOBILE PHONESKelvinnicky Gunawan, Bens PardameanSchool Information System (SIS) is an academic information system developed and implemented for a private school with a purpose to improve the efficiency of information retrieval for students, parents and school authority. One of the initial problems with SIS implementation was that it depended on the availability of computers and internet access. With slow internet connections, authentication process could be … …Journal of Computer Science, Vol. 9, Issue 9 · 6 Aug 2013 · 7,128 accessesView PDFCite
Research ArticleOpen accessIn the abstractA Technique for Quality Evaluation of E-Learning from Developers PerspectiveMajdi Abdellatief, Abu Bakar Md Sultan, Marzanah A. Jabar, Rusli AbdullahProblem statement: E-learning is gaining more acceptance as days pass because it provides learning opportunity any time and in any place. Different people have different preferences in terms of learning style such as reading text, listing audio or video, speaking and communication. To support these different learning preferences, there is need for multiple e-learning delivery methods and teaching techniques. Furthermore, … …American Journal of Economics and Business Administration, Vol. 3, Issue 1 · 31 Jan 2011 · 9,481 accessesView PDFCite
Research ArticleOpen accessIn the abstractPerception Mapping of Travelers: Case of Six Indian Domestic AirlinesShobhit Agarwal, A. K. DeyProblem statement: A comparison of customer satisfaction based on service quality as perceived by air travelers was done among six domestic airlines. Literature review suggested that flying experience has three stages: Pre-flight, in-flight and post-flight and a set of six variables can be used to measure satisfaction. These variables are: Ease of bookings through the website/call center; Hassle free check … …American Journal of Economics and Business Administration, Vol. 2, Issue 2 · 30 Jun 2010 · 7,446 accessesView PDFCite