2 articles for “User-Centered Design (UCD)”

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Research ArticleOpen accessIn the keywordsBridging Traditional Craftsmanship and Digital Interaction through User-Centered Design: Designing Intuitive InterfacesChristopher Kevin Gunawan, Ravi Ardiza Putra, Steven Albert et al.Traditional craftsmanship served as both a manifestation of cultural heritage and a vital pillar of the global creative economy. However, its digital integration was frequently hindered by low technological literacy and misalignment between manual practices and standardized digital systems. Existing digital interventions primarily focused on passive e-commerce storefronts and often ignored the socio-economic precarity of craftsmen operating as independent contractors … …Journal of Computer Science, Vol. 22, Issue 6 · 5 Jun 2026 · 1,551 accessesView PDF Cite

Research ArticleOpen accessIn the keywordsHuman Computer Interaction Approach in Developing Customer Relationship ManagementMohd H.N.M. Nasir, Mustaffa Kamal, Wan A.W. RozaliProblem statement: Many published studies have found that more than 50% of Customer Relationship Management (CRM) system implementations have failed due to the failure of system usability and does not fulfilled user expectation. This study presented the issues that contributed to the failures of CRM system and proposed a prototype of CRM system developed using Human Computer Interaction approaches in … …Journal of Computer Science, Vol. 4, Issue 7 · 31 Jul 2008 · 7,140 accessesView PDF Cite