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42 articles for “User Satisfaction”
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Research ArticleOpen accessPhrase in the titleEnhancing User Satisfaction and System Trust through Gamification in E-Commerce PlatformsMontela Livanto, Viany Utami TjhinThe increasing adoption of gamification in e-commerce platforms has significantly transformed how people use, engage, and develop their trust in digital systems. Despite this, few empirical studies have so far investigated the integration of gamification with the DeLong and McLean IS Success Model to develop theories of user satisfaction and system trust in emerging markets. This study examines the influence … …Journal of Computer Science, Vol. 22, Issue 4 · 31 Mar 2026 · 1,570 accessesView PDFCite
Research ArticleOpen accessPhrase in the titleMeasuring Website Quality using Service Quality and User Satisfaction Dimensions: A Conceptual FrameworkMohammed Ali Albalushi, Zanariah Jano, Indra Devi et al.The study aimed to develop a conceptual framework for measuring the website quality of public sector organizations through users' feedback on service quality and satisfaction. The methodology involved a full review of previous studies on website quality service quality user satisfaction and website quality evaluation models. The review highlighted the need for further research to explore public organizations’ website quality … …Journal of Computer Science, Vol. 18, Issue 7 · 29 Jul 2022 · 6,085 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleThe Impact of User Knowledge on Web Search SatisfactionFadhilah Mat Yamin, T. RamayahProblem statement: Searching on the web is a tedious process as it requires knowledge and skills on what and how to search. What to search is basically, the core of the searching activity as it represents the need of the searcher. How to search is related to the knowledge on how the facilities available on the web can be utilized … …American Journal of Economics and Business Administration, Vol. 3, Issue 1 · 31 Jan 2011 · 7,712 accessesView PDFCite
Research ArticleOpen accessIn the keywordsFactors Influencing Student Individual Performance of University XYZ Through the Use of Mobile Learning Management SystemStanley Limonthy, Evaristus Didik MadyatmadjaThis study investigates the impact of unsupervised learning within mobile Learning Management Systems (LMS) on student individual performance at university XYZ, Indonesia. We conducted data collection through online questionnaires distributed to university XYZ students and employed Partial Least Squares Structural Equation Modeling (PLS-SEM) for analysis. Our research extends the information system success model by integrating pedagogical and technological dimensions, specifically … …Journal of Computer Science, Vol. 20, Issue 3 · 27 Jan 2024 · 4,982 accessesView PDFCite
Research ArticleOpen accessIn the keywordsFramework of Public Agency Website Quality Evaluation in the UAEMohammed Ali Albalushi, Zanariah Jano, Indra DeviWebsite quality is among the key drivers of the success of e-government transformation as citizens are more likely to participate when they found a satisfying engagement with a website. This paper proposed a framework of public agency website quality evaluation for the National Media Council, UAE. The study used a quantitative approach where a survey strategy was used to administer … …Journal of Computer Science, Vol. 16, Issue 12 · 24 Dec 2020 · 6,751 accessesView PDFCite
Research ArticleOpen accessIn the keywordsLooking Inside and Outside the System: Examining the Factors Influencing Distance Learners Satisfaction in Learning Management SystemIbrahim Almarashdeh, Mutasem Khalil Alsmadi, Ghaith Jaradat et al.In the last few years, the use of educational technology, particularly the concept of Learning Management System (LMS), has increased rapidly. With this fast development, the question arises as how to manage the LMS to obtain success and efficiency in online courses. One of the important factors that have received many citations in literature studies (and has a special position … …Journal of Computer Science, Vol. 14, Issue 4 · 5 Apr 2018 · 9,170 accessesView PDFCite
Research ArticleOpen accessIn the keywordsUtility-based Scheduling Frameworks for Efficient Quality-of-Service Differentiation in a Mixture of Real-time and Non-real-time TrafficsOlalekan Bello, Hushairi Zen, AL-Khalid Othman, Khairuddin Abdul HamidThis paper proposes a utility-based scheduling framework for efficient differentiation of users’ Quality-of-Service (QoS) in a broadband wireless access system involving heterogeneous mixed traffic flows. The utility-based scheduling framework, called Maximum QoS Satisfaction (MQS), is based on three novel Radio Resource Allocation (RRA) techniques; delay-based scheduling policy for Real-Time (RT), minimum-rate-based scheduling policy for Non-Real-Time (NRT) and a throughput-based scheduling … …Journal of Computer Science, Vol. 11, Issue 7 · 19 Oct 2015 · 7,139 accessesView PDFCite
Research ArticleOpen accessIn the abstractToward Intelligent Evaluation of Digital Public Services: Evidence from Indonesia’s SIM Online PlatformEvaristus Didik Madyatmadja, Ricky Kosasih, Najla Aurelia Evanthe et al.This investigation examines more than 65,000 user evaluations from the Google Play Store concerning sentiment toward the Digital Korlantas POLRI application. Reviews were systematically processed and categorized through Naïve Bayes, Support Vector Machine, and Random Forest classifiers, thereby highlighting the perceived strengths and weaknesses of the platform. Among the tested models, Naïve Bayes outperformed the others, yielding the greatest accuracy, … …Journal of Computer Science, Vol. 22, Issue 6 · 15 Jun 2026 · 1,345 accessesView PDFCite
Research ArticleOpen accessIn the abstractFrom Digital Engagement to Social Welfare: Measuring the Impact of the mSmart Application in a Developing RegionHendro Nindito, Evaristus Didik Madyatmadja, Siti Elda Hierra, MaryaniThe mSmart platform, introduced as a pilot initiative in Labuan Bajo, Indonesia, was developed to strengthen community participation in local digital services. This study explores the extent to which the application delivers social value to its users and the broader community. Guided by the Information Systems Success Model (ISSM) and the WebQual framework, the research focuses on three main factors: … …Journal of Computer Science, Vol. 22, Issue 5 · 25 May 2026 · 1,228 accessesView PDFCite
Research ArticleOpen accessIn the abstractIntegration of Local Large Language Models, Retrieval-Augmented Generation, and Adaptive LearningAnass Belcaid, Kamal ReklaouiIn recent years, many schools and teachers have started using closed Large Language Models (LLMs) to help with learning. These tools can be very helpful for tutoring and personal learning, but they also bring serious problems. One big issue is that they use cloud systems, which means student data is sent to outside servers. This can put privacy at risk … …Journal of Computer Science, Vol. 22, Issue 4 · 26 Mar 2026 · 3,923 accessesView PDFCite