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Research ArticleOpen accessIn the keywordsUsability Assessment of E-Commerce Systems Using McCall’s Quality ModelSiti Solehah Othman, A Noraziah, Roslina Mohd SidekE-commerce platforms rely fundamentally on business database transaction systems that must balance user experience with security and data integrity. Traditional usability assessment methodologies often overlook critical security elements and transactional integrity requirements. This study employs McCall's Quality Model to comprehensively evaluate the usability characteristics of three prominent e-commerce platforms: Temu, Shopee, and Lazada. Through structured task-based evaluations and Likert-scale questionnaires, … …Journal of Computer Science, Vol. 21, Issue 11 · 19 Dec 2025 · 2,541 accessesView PDF Cite

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