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939 articles for “Service”
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Research ArticleOpen accessEvery word in the titleInfluence of E-Service Quality Dimensions on Repurchase Intention for Digital Products: The Role of Satisfaction and Trust Among Young Consumers in Chattogram City, BangladeshMohammad Toufiqur Rahman, Ashfia Khan Ema, Muhammad Abdul AhadThis study aims to analyze the digital product marketplace in Chattogram, Bangladesh by investigating the influence of e-service quality dimensions, namely reliability, responsiveness, security, and convenience, on mobile-first young consumers' satisfaction, trust, and repurchase intention. Using repurchase intention as a primary indicator of digital loyalty, the study contributes to existing literature by considering theories such as the Expectancy-Confirmation Theory, Relationship … …Journal of Computer Science, Vol. 22, Issue 8 · 18 Aug 2026 · 1,642 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleLatent Feature-Based Trust-Aware Model for Service Delegation in Social Internet of Things (SIoT)Rahul, Venkatesh, Satish B BasapurThe integration of social networking concepts into the Internet of Things (IoT) paradigm has given rise to Social IoT (SIoT) ecosystems, aiming to address challenges related to network navigation, service discovery, and service composition. A fundamental issue in SIoT is the careful selection of trustworthy devices that provide services. A service provider can offer multiple and diverse services, and different … …Journal of Computer Science, Vol. 21, Issue 12 · 9 Jan 2026 · 1,802 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleDelay-Conscious Service Quality Constraint in IoT Sensor Networks for Smart FarmingZatin Gupta, Amit Kumar BindalThe Internet of Things (IoT) offers different services for the agriculture industry, such as monitoring and analysing real-time data related to current weather conditions, water level, irrigation requirements, growth of plant disease and health status/temperature/humidity, etc.,). The performance of IoT networks may vary due to environmental conditions and operational areas (rural area/urban area/underwater). These constraints may degrade the transmission quality … …Journal of Computer Science, Vol. 19, Issue 8 · 9 Aug 2023 · 5,385 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleAnalyzing and Automating Customer Service Queries on Twitter Using Robotic Process AutomationT. N. Ram Kumar, Ganeshayya Shidaganti, Prarthana Anand et al.Several product companies have turned to social media to analyze customer satisfaction and provide customer service to disgruntled customers. Product twitter handles are flooded with tweets every day. Customer service professionals struggle to find and resolve complaints from numerous tweets, which results in high wait times for a response, huge costs for the company, and frustrated customers. Automating customer services … …Journal of Computer Science, Vol. 19, Issue 4 · 24 Mar 2023 · 6,659 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleThe Role of Tshwane Metro Police and the South African Police Service During Service Delivery Protests Crimes in the Tshwane Area (South Africa)Tumiso D. Mokhomole, Dee Khosa, Adewale A. OlutolaThis article exploresthe role of Tshwane Metro Police (TMP) and the South African Police Service(SAPS) during service delivery protests crimes in the Tshwane area of SouthAfrica. To date, both the Metropolitan Police Departments (MPDs) and SAPS workunder immense pressure to curb the rebellion of service delivery protests andrelated crimes across the eight metropolitan municipalities in South Africa. Atpresent, the MPDs … …Journal of Social Sciences, Vol. 18, Issue 1 · 3 Sep 2022 · 6,738 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleMeasuring Website Quality using Service Quality and User Satisfaction Dimensions: A Conceptual FrameworkMohammed Ali Albalushi, Zanariah Jano, Indra Devi et al.The study aimed to develop a conceptual framework for measuring the website quality of public sector organizations through users' feedback on service quality and satisfaction. The methodology involved a full review of previous studies on website quality service quality user satisfaction and website quality evaluation models. The review highlighted the need for further research to explore public organizations’ website quality … …Journal of Computer Science, Vol. 18, Issue 7 · 29 Jul 2022 · 6,085 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleToward Intelligent Evaluation of Digital Public Services: Evidence from Indonesia’s SIM Online PlatformEvaristus Didik Madyatmadja, Ricky Kosasih, Najla Aurelia Evanthe et al.This investigation examines more than 65,000 user evaluations from the Google Play Store concerning sentiment toward the Digital Korlantas POLRI application. Reviews were systematically processed and categorized through Naïve Bayes, Support Vector Machine, and Random Forest classifiers, thereby highlighting the perceived strengths and weaknesses of the platform. Among the tested models, Naïve Bayes outperformed the others, yielding the greatest accuracy, … …Journal of Computer Science, Vol. 22, Issue 6 · 15 Jun 2026 · 1,345 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleCurrent Health Service Experience as a Predictor of Patient Satisfaction: Evidence from TurkeyEvren AYRANCI, Nazmiye ATALAYThis study scrutinizes effects of current health service experience on patient satisfaction. The investigation included 337 participants, who were actively receiving health services from the largest public hospitals’ clinics in Turkey. An examination of the experience’s and satisfaction’s statistical structures is made; therefore, exploratory factor and reliability analyses were applied. A structural equation modeling was used consecutively to determine the … …Journal of Social Sciences, Vol. 15, Issue 1 · 20 Jul 2019 · 7,453 accessesView PDFCite
Review ArticleOpen accessEvery word in the titleService Delivery Innovation in Health Care for Patient Satisfaction at Primary and Secondary LevelHarpreet Kaur Grang, Moshiur Bhuiyan, P.W.C. Prasad et al.The purpose of this research is to identify and address the service delivery issues faced by patients in hospitals including emergency departments. It illustrates the available solutions and determines the one that best fits the solution among service delivery methods in hospitals to provide quick and quality care with better efficiency. There are various software tools that are used to … …American Journal of Applied Sciences, Vol. 16, Issue 2 · 7 Mar 2019 · 7,666 accessesView PDFCite
Research ArticleOpen accessEvery word in the titleThe Impact Dimensions of Service Quality on the Acceptance Usage of Internet Banking Information SystemsLaith T. KhraisNowadays, banking transactions are one of the most important daily services that fulfill a society needs. The broadly growth of information technology usage pushed banking institutions to embrace advanced technology to launch new electronic services. Internet technology has influenced the banking practicability because of its capability to enhance performance of financial operations. A major concern of Internet banking systems is … …American Journal of Applied Sciences, Vol. 15, Issue 4 · 7 Apr 2018 · 8,365 accessesView PDFCite