3 results for “Robotic Process Automation”

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Research ArticleOpen accessPhrase in the titleAnalyzing and Automating Customer Service Queries on Twitter Using Robotic Process AutomationT. N. Ram Kumar, Ganeshayya Shidaganti, Prarthana Anand et al.Several product companies have turned to social media to analyze customer satisfaction and provide customer service to disgruntled customers. Product twitter handles are flooded with tweets every day. Customer service professionals struggle to find and resolve complaints from numerous tweets, which results in high wait times for a response, huge costs for the company, and frustrated customers. Automating customer services … …Journal of Computer Science, Vol. 19, Issue 4 · 24 Mar 2023 · 6,659 accessesView PDF Cite

Research ArticleOpen accessIn the abstractConvergence of GenAI and RPA: A Digital Heaven in Supply Chain Optimization ProcessSaurabh A. Pahune, Zahid Akhtar, Manoj Chandrasekharan et al.One of the most groundbreaking advances in the field of intelligent automation is the merging of Generative Artificial Intelligence (GenAI) and Robotic Process Automation (RPA). This combination unlocks previously unachievable capabilities in automation. RPA (software bots) improves speed and operational efficiency by automating rule-based tasks, Standard Operating Procedures (SOPs), and repetitive workflows. At the same time, it minimizes manual labor … …Journal of Computer Science, Vol. 21, Issue 12 · 8 Feb 2026 · 2,040 accessesView PDF Cite

Research ArticleOpen accessIn the abstractRoboBrew: The Fully Autonomous Coffee MachineAnthony Achkar, Maroun Hannoun, Rita Younes et al.Robotics has emerged in several domains in the current century. However, in the restoration field, mainly in coffee shops, applications are still limited. Therefore, RoboBrew presents a groundbreaking fully automated system poised to transform the restaurant and coffee industries into a new era. At its core, RoboBrew features an advanced coffee maker system designed to deliver exceptional performance. This system … …Journal of Mechatronics and Robotics, Vol. 8, Issue 1 · 1 Oct 2024 · 8,515 accessesView PDF Cite