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Research ArticleOpen accessIn the keywordsFrom Digital Engagement to Social Welfare: Measuring the Impact of the mSmart Application in a Developing RegionHendro Nindito, Evaristus Didik Madyatmadja, Siti Elda Hierra, MaryaniThe mSmart platform, introduced as a pilot initiative in Labuan Bajo, Indonesia, was developed to strengthen community participation in local digital services. This study explores the extent to which the application delivers social value to its users and the broader community. Guided by the Information Systems Success Model (ISSM) and the WebQual framework, the research focuses on three main factors: … …Journal of Computer Science, Vol. 22, Issue 5 · 25 May 2026 · 1,228 accessesView PDFCite