5 articles for “ITIL”

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Research ArticleOpen accessEvery word in the titleInvolvement of Service Knowledge Management System in Integration of ITIL V3 and Enterprise ArchitectureAkbar Nabiollahi, Rose Alinda Alias, Shamsul SahibuddinProblem statement: This study attempts to investigate and clarify the relationship of Service Knowledge Management System (SKMS) with our primary study regard to using enterprise architecture through ITIL V3. Approach: SKMS concepts are introduced by ITIL V3 as a set of tools and databases that are used to manage knowledge and information of IT services. Results: The SKMS stores, retrieves, … …American Journal of Economics and Business Administration, Vol. 3, Issue 1 · 31 Jan 2011 · 8,960 accessesView PDF Cite

Research ArticleOpen accessIn the keywordsMAPPING INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY WITH OTHER INFORMATION TECHNOLOGY STANDARDS AND BEST PRACTICESSyed Mubashir Ali, Tariq Rahim Soomro, Muhammad Nawaz BrohiInformation Technology (IT) has become an important strategic resource that any organization has to manage. It has been recognized that IT services are crucial and strategic organizational assets, therefore, organizations are investing considerable amount of resources into the support and delivery of IT services and the systems that underpins them. Various IT standards and IT best practices are being implemented … …Journal of Computer Science, Vol. 9, Issue 9 · 6 Aug 2013 · 8,206 accessesView PDF Cite

Research ArticleOpen accessIn the keywordsRole of Information Technology Infrastructure Library in Data WarehousesTariq Rahim Soomro, Hasan Yousef WahbaProblem statement: The Information Technology Infrastructure Library (ITIL) is most widely used de-facto- standard, consists of set of concepts and practices for Information Technology Service Management (ITSM), IT development and IT operations. Approach: Where as a Data Warehouse (DW) is a relational database used for the purpose of query and analysis to generate complex reports for enterprises. Results: This study … …American Journal of Applied Sciences, Vol. 8, Issue 12 · 2 Nov 2011 · 7,769 accessesView PDF Cite

Research ArticleOpen accessIn the abstractRole of Information Technology Infrastructure Library in E-GovernmentMihyar Hesson, Tariq Rahim Soomro, Okan GerayProblem statement: The E-Government implementation has achieved by many countries. This is meant to improve the delivery of public services to citizens, business and governmental departments alike. Different strategies are used to build E-Government infrastructure and deliver its services to the public. The degree of success that is achieved by different E-Governments in terms of service level and quality of … …Journal of Computer Science, Vol. 8, Issue 3 · 7 Jan 2012 · 7,716 accessesView PDF Cite

Research ArticleOpen accessIn the abstractSupporting Best Practices and Standards for Information Technology Infrastructure LibraryTariq Rahim Soomro, Mihyar HessonProblem statement: There are several IT best practices and IT standards, which are independently supporting enterprises. Some of them have similarities and other differ from each other. This study discusses these best practices and standards in contrast with ITIL. Approach: CMMI, CobiT, eTOM, ISO 9000, ISO/IEC 17799, Malcolm Baldrige and Six Sigma will be introduces along with ITIL. Results: This … …Journal of Computer Science, Vol. 8, Issue 2 · 2 Dec 2011 · 7,677 accessesView PDF Cite