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Author

Shamsul Sahibuddin

University Technology Malaysia, Malaysia
1 article in our journals

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Research ArticleOpen accessInvolvement of Service Knowledge Management System in Integration of ITIL V3 and Enterprise ArchitectureAkbar Nabiollahi, Rose Alinda Alias, Shamsul SahibuddinProblem statement: This study attempts to investigate and clarify the relationship of Service Knowledge Management System (SKMS) with our primary study regard to using enterprise architecture through ITIL V3. Approach: SKMS concepts are introduced by ITIL V3 as a set of tools and databases that are used to manage knowledge and information of IT services. Results: The SKMS stores, retrieves, … …American Journal of Economics and Business Administration, Vol. 3, Issue 1 · 31 Jan 2011 · 8,960 accessesView PDFCite