2 articles for “IT Service Management (ITSM)”

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Research ArticleOpen accessIn the keywordsRole of Information Technology Infrastructure Library in Data WarehousesTariq Rahim Soomro, Hasan Yousef WahbaProblem statement: The Information Technology Infrastructure Library (ITIL) is most widely used de-facto- standard, consists of set of concepts and practices for Information Technology Service Management (ITSM), IT development and IT operations. Approach: Where as a Data Warehouse (DW) is a relational database used for the purpose of query and analysis to generate complex reports for enterprises. Results: This study … …American Journal of Applied Sciences, Vol. 8, Issue 12 · 2 Nov 2011 · 7,769 accessesView PDF Cite

Research ArticleOpen accessIn the keywordsInvolvement of Service Knowledge Management System in Integration of ITIL V3 and Enterprise ArchitectureAkbar Nabiollahi, Rose Alinda Alias, Shamsul SahibuddinProblem statement: This study attempts to investigate and clarify the relationship of Service Knowledge Management System (SKMS) with our primary study regard to using enterprise architecture through ITIL V3. Approach: SKMS concepts are introduced by ITIL V3 as a set of tools and databases that are used to manage knowledge and information of IT services. Results: The SKMS stores, retrieves, … …American Journal of Economics and Business Administration, Vol. 3, Issue 1 · 31 Jan 2011 · 8,960 accessesView PDF Cite