43 results for “User Satisfaction”

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Research ArticleOpen accessIn the abstractHuman Computer Interaction Approach in Developing Customer Relationship ManagementMohd H.N.M. Nasir, Mustaffa Kamal, Wan A.W. RozaliProblem statement: Many published studies have found that more than 50% of Customer Relationship Management (CRM) system implementations have failed due to the failure of system usability and does not fulfilled user expectation. This study presented the issues that contributed to the failures of CRM system and proposed a prototype of CRM system developed using Human Computer Interaction approaches in … …Journal of Computer Science, Vol. 4, Issue 7 · 31 Jul 2008 · 7,140 accessesView PDF Cite

Research ArticleOpen accessIn the abstractSynthesizing Behavioral Model of Event-Based RequirementsSeyyed M. BabamirProblem Statement: in the software engineering field, satisfaction of user's requirements by software has been a matter of concern. Therefore, monitoring software behavior against user's high-level requirements has already received a considerable and significant attention. However, the gap between low-level software behavior and high-level requirements has put an obstacle in the way of monitoring. Approach: to overcome the obstacle, we … …Journal of Computer Science, Vol. 4, Issue 7 · 31 Jul 2008 · 6,667 accessesView PDF Cite

Research ArticleOpen accessIn the abstractA New Filtering Algorithm for Duplicate Document Based on Concept AnalysisAhmad M. HasnahData bases and web pages contain currently a huge number of duplicate document. It is then fundamental to have a filter which can be embedded, for instance, within an information retrieval system like a search engine in order to prohibit the redundant documents references to appear on the screen as a reply to the user's query. This filter can save … …Journal of Computer Science, Vol. 2, Issue 5 · 31 May 2006 · 6,741 accessesView PDF Cite