Search | Science Publications

Research ArticleOpen accessIn the abstractHuman Computer Interaction Approach in Developing Customer Relationship ManagementMohd H.N.M. Nasir, Mustaffa Kamal, Wan A.W. RozaliProblem statement: Many published studies have found that more than 50% of Customer Relationship Management (CRM) system implementations have failed due to the failure of system usability and does not fulfilled user expectation. This study presented the issues that contributed to the failures of CRM system and proposed a prototype of CRM system developed using Human Computer Interaction approaches in … …Journal of Computer Science, Vol. 4, Issue 7 · 31 Jul 2008 · 7,140 accessesView PDF Cite

Research ArticleOpen accessAll words, across the recordEvaluation of Customer Relationship Management in a Teaching HospitalFereshteh Farzianpour, Leila Godarzi, Amin Torabipoor Hamedani et al.Communication between individuals has a vital role in human being’s life, specially their professional. In medical practice it is a certain and economical way recognize the patient’s problems and identify them. It is necessary to communicate with patients suffering mental or physical problems to be able to look after them. An analytical-descriptive cross-sectional study was conducted. The population under study … …American Journal of Applied Sciences, Vol. 10, Issue 4 · 12 Apr 2013 · 6,600 accessesView PDF Cite

32 results for “customer satisfaction”