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23 articles for “BERT Model”
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Research ArticleOpen accessIn the abstractAnalysis of Mental Health Counseling Conversation Using Natural Language ProcessingSaad Ahmed, Sidrah Khurshid, Muhammad Imran et al.One of the most significant public health challenges of our day is mental illness. Despite the benefits of psychotherapy and counseling, our understanding of conducting effective counseling conversations has been limited due to a lack of high-quality data with labeled results. This research presents a quantitative analysis of relatively good-quality data scraped from an online counseling forum. The dataset comprises … …Journal of Computer Science, Vol. 20, Issue 3 · 29 Jan 2024 · 5,857 accessesView PDFCite
Research ArticleOpen accessIn the abstractCustomized Named Entity Recognition Using Bert for the Social Learning Management System Platform CourseNetworkingKayal Padmanandam, KVN Sunitha, Behafarid Mohammad Jafari et al.Named Entity Recognition (NER) is an information extraction task and one of the most researched applications to extract knowledge from massive data. Conventional NER systems identify predefined entities like name, person, location, organization, time, etc. However, there is a limitation to identifying user-defined entities that are specific to an application. This challenge introduces the concept of customized NER. For instance, … …Journal of Computer Science, Vol. 20, Issue 1 · 15 Dec 2023 · 6,985 accessesView PDFCite
Research ArticleOpen accessIn the abstractAnalyzing and Automating Customer Service Queries on Twitter Using Robotic Process AutomationT. N. Ram Kumar, Ganeshayya Shidaganti, Prarthana Anand et al.Several product companies have turned to social media to analyze customer satisfaction and provide customer service to disgruntled customers. Product twitter handles are flooded with tweets every day. Customer service professionals struggle to find and resolve complaints from numerous tweets, which results in high wait times for a response, huge costs for the company, and frustrated customers. Automating customer services … …Journal of Computer Science, Vol. 19, Issue 4 · 24 Mar 2023 · 6,659 accessesView PDFCite