Sign inSubmit

Journal of Computer Science

ISSN 1549-3636 (print)eISSN 1552-6607 (online) Open access
Sign up for alertsSubmit manuscript
computersciencejournal.org is not ours. This journal is published only at thescipub.com/jcs. Report a suspicious emailcomputersciencejournal.org is not ours · Report
Research Article · Open access · Published 24 March 2023

Analyzing and Automating Customer Service Queries on Twitter Using Robotic Process Automation

T. N. Ram Kumar, Ganeshayya Shidaganti, Prarthana Anand et al.
ArticleArticle metrics

Since publication

6,659Views
3,819PDF downloads
6Citations (Crossref)

Views and downloads by month

NovDecJanFebMarAprMayJunJulAugSepOct
Views PDF downloadsLast 12 months, counted as COUNTER asks (robots and repeat clicks within 30 seconds left out)
Show as a table
Views and downloads by month
MonthViewsDownloads
Nov 2025225126
Dec 2025154129
Jan 2026196118
Feb 202616284
Mar 2026213123
Apr 2026152157
May 2026208127
Jun 2026214100
Jul 2026229137
Aug 2026159139
Sep 2026148113
Oct 2026136118

Citing articles (6)

Read from Crossref’s cited-by service every week, newest first.

  1. doi:10.1007/s11761-026-00500-2Found 23 June 2026
  2. doi:10.1016/j.jjimei.2026.100395Found 13 February 2026
  3. doi:10.1109/iccca66364.2025.11325618Found 22 January 2026
  4. doi:10.1109/icicyta64807.2024.10913352Found 14 March 2025
  5. doi:10.1007/s13278-024-01382-yFound 22 November 2024
  6. doi:10.4018/979-8-3693-2794-4.ch010Found 8 June 2024