2 articles for “eTOM”

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Research ArticleOpen accessIn the keywordsMAPPING INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY WITH OTHER INFORMATION TECHNOLOGY STANDARDS AND BEST PRACTICESSyed Mubashir Ali, Tariq Rahim Soomro, Muhammad Nawaz BrohiInformation Technology (IT) has become an important strategic resource that any organization has to manage. It has been recognized that IT services are crucial and strategic organizational assets, therefore, organizations are investing considerable amount of resources into the support and delivery of IT services and the systems that underpins them. Various IT standards and IT best practices are being implemented … …Journal of Computer Science, Vol. 9, Issue 9 · 6 Aug 2013 · 8,206 accessesView PDF Cite

Research ArticleOpen accessIn the keywordsSupporting Best Practices and Standards for Information Technology Infrastructure LibraryTariq Rahim Soomro, Mihyar HessonProblem statement: There are several IT best practices and IT standards, which are independently supporting enterprises. Some of them have similarities and other differ from each other. This study discusses these best practices and standards in contrast with ITIL. Approach: CMMI, CobiT, eTOM, ISO 9000, ISO/IEC 17799, Malcolm Baldrige and Six Sigma will be introduces along with ITIL. Results: This … …Journal of Computer Science, Vol. 8, Issue 2 · 2 Dec 2011 · 7,677 accessesView PDF Cite