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Research ArticleOpen accessEvaluating Web Usability from the User's PerspectiveHema Banati, Punam Bedi, P.S. GroverThe presence of multiple websites offering similar services has changed the user outlook. The user now prefers to visit those sites, which are easy to use. Many different methods have been proposed to measure usability of a website. The quantitative methods focus on the performance measurement of the website whereas the qualitative methods estimate the user's opinion of a website. … …Journal of Computer Science, Vol. 2, Issue 4 · 30 Apr 2006 · 8,428 accessesView PDFCite
Research ArticleOpen accessAssessing User Trust to Improve Web UsabilityPunam Bedi, Hema BanatiThe technological advancement has significantly influenced the style of human-computer interaction, especially for World Wide Web. The users can now afford to choose amongst multiple websites offering similar services. The website which provides a usable interface along with requisite services, scores over its competitors. User interaction with a website is driven by two major factors- the performance factors associated with … …Journal of Computer Science, Vol. 2, Issue 3 · 31 Mar 2006 · 7,147 accessesView PDFCite