Author

Indra Devi

Centre for Languages and Human Development, Universiti Teknikal Malaysia Melaka, Malaysia

2 articles in our journals

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Research ArticleOpen accessMeasuring Website Quality using Service Quality and User Satisfaction Dimensions: A Conceptual FrameworkMohammed Ali Albalushi, Zanariah Jano, Indra Devi et al.The study aimed to develop a conceptual framework for measuring the website quality of public sector organizations through users' feedback on service quality and satisfaction. The methodology involved a full review of previous studies on website quality service quality user satisfaction and website quality evaluation models. The review highlighted the need for further research to explore public organizations’ website quality … …Journal of Computer Science, Vol. 18, Issue 7 · 29 Jul 2022 · 6,085 accessesView PDF Cite

Research ArticleOpen accessFramework of Public Agency Website Quality Evaluation in the UAEMohammed Ali Albalushi, Zanariah Jano, Indra DeviWebsite quality is among the key drivers of the success of e-government transformation as citizens are more likely to participate when they found a satisfying engagement with a website. This paper proposed a framework of public agency website quality evaluation for the National Media Council, UAE. The study used a quantitative approach where a survey strategy was used to administer … …Journal of Computer Science, Vol. 16, Issue 12 · 24 Dec 2020 · 6,751 accessesView PDF Cite