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11 articles for “User Experience Evaluation”
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Research ArticleOpen accessIn the keywordsUsability Assessment of E-Commerce Systems Using McCall’s Quality ModelSiti Solehah Othman, A Noraziah, Roslina Mohd SidekE-commerce platforms rely fundamentally on business database transaction systems that must balance user experience with security and data integrity. Traditional usability assessment methodologies often overlook critical security elements and transactional integrity requirements. This study employs McCall's Quality Model to comprehensively evaluate the usability characteristics of three prominent e-commerce platforms: Temu, Shopee, and Lazada. Through structured task-based evaluations and Likert-scale questionnaires, … …Journal of Computer Science, Vol. 21, Issue 11 · 19 Dec 2025 · 2,548 accessesView PDFCite
Research ArticleOpen accessIn the abstractContext Tamil Llama-QA: A Question and Answering Framework for Semantic Information Retrieval Using Tamil Large Language ModelJeevit Davidson S., M. MuraliThe Question Answering System (QA) is essential for effectively retrieving and providing relevant information, and its performance is heavily reliant on the efficiency of information retrieval mechanisms. As the volume of information within the corpus continues to grow, the complexity of generating accurate and pertinent answers also increases substantially. This challenge is particularly significant when designing QA systems for regional … …Journal of Computer Science, Vol. 22, Issue 10 · 7 Oct 2026 · 456 accessesView PDFCite
Research ArticleOpen accessIn the abstractToward Intelligent Evaluation of Digital Public Services: Evidence from Indonesia’s SIM Online PlatformEvaristus Didik Madyatmadja, Ricky Kosasih, Najla Aurelia Evanthe et al.This investigation examines more than 65,000 user evaluations from the Google Play Store concerning sentiment toward the Digital Korlantas POLRI application. Reviews were systematically processed and categorized through Naïve Bayes, Support Vector Machine, and Random Forest classifiers, thereby highlighting the perceived strengths and weaknesses of the platform. Among the tested models, Naïve Bayes outperformed the others, yielding the greatest accuracy, … …Journal of Computer Science, Vol. 22, Issue 6 · 15 Jun 2026 · 1,354 accessesView PDFCite
Review ArticleOpen accessIn the abstractWeb Scraping for Product Recommendations: A Review of Techniques and ApplicationsAmarinder Kaur, Deepak PrasharA comprehensive method for developing a reliable product recommender system leveraging sophisticated web scraping technologies, machine learning, and natural language processing techniques. The proposed system addresses key challenges in personalized product recommendation, including the difficulty of integrating diverse data from multiple e-commerce platforms, ensuring data quality, and improving recommendation accuracy to enhance user experience. Specifically, this research tackles issues related … …Journal of Computer Science, Vol. 21, Issue 6 · 21 Jun 2025 · 4,234 accessesView PDFCite
Research ArticleOpen accessIn the abstractFuzzy Logic-Based Quantification of Usability Expectation for M-Commerce Mobile Application by Using GQM and ISO 9241-11Manish Mishra, Reena DadhichFuzzy logic-based quantification of usability expectation for an m-commerce mobile application is a process of measuring the usability of a mobile application by using fuzzy logic principles. The usability of any mobile application is used to find out the user experience of the mobile application by analyzing the user's expectations and preferences. Fuzzy logic always be the optimal choice for … …Journal of Computer Science, Vol. 20, Issue 1 · 24 Nov 2023 · 6,219 accessesView PDFCite
Research ArticleOpen accessIn the abstractA Conceptual UX Model for Designing and Developing the Business Intelligence DashboardsApoorva Muppidi, Ahmad Sobri Hashim, Mohd Hilmi Hasan, Aminu Aminu MuazuInteractive dashboards are becoming increasingly popular for aiding users with data discovery and BI analysis. As UX is an important factor in developing Business Intelligence (BI) dashboards, the majority of current research centers around the evaluation of the User Experience (UX) in Business Intelligence (BI) dashboards, but there are only a few studies that focus on the UX aspect of … …Journal of Computer Science, Vol. 19, Issue 12 · 27 Oct 2023 · 6,520 accessesView PDFCite
Research ArticleOpen accessIn the abstractA Conceptual Model for the E-Commerce Application Recommendation Framework using Exploratory SearchMohammed Mahmudur Rahman, Zulkifly Mohd Zaki, Najwa Hayaati Binti Mohd Alwi, Md. Monirul IslamThe users helped by the search engine for online transactions in e-commerce; nonetheless, there is still a lack of search interest from the user and online shopping intentions. To boost the user's search for product recommendations, use a search engine for the quest but not for purchasing purposes. Existing frameworks have some significant problems in the recommendation technology, such as … …Journal of Computer Science, Vol. 16, Issue 8 · 28 Aug 2020 · 7,165 accessesView PDFCite
Research ArticleOpen accessIn the abstractSmart-EIS: An End to End Enterprise Information Systems FrameworkJalal Kiswani, Muhanna Muhanna, Abdallah QusefEnterprise Information Systems (EIS) are widely and extensively used in many domains such as banking, telecommunication, e-commerce and government. Although several research studies and investigations were performed that explore the importance of EIS, only a few studies have focused on effective and efficient end-to-end approaches to developing such systems. In this article, a proposed software development framework (Smart-EIS) is presented. … …Journal of Computer Science, Vol. 14, Issue 12 · 24 Dec 2018 · 7,563 accessesView PDFCite
Research ArticleOpen accessAll words, across the recordUser Experiences and Usability Evaluation of COVID-19 ApplicationShimaa Abdullah NagroTawakkalna is an application developed by the Saudi Arabian government to manage the spread of COVID-19 in the country. Even now that the pandemic is under better control, Tawakkalna continues to offer numerous services to its users. People of all age groups, including children and adults, rely on the application on a daily basis. It is important to evaluate the … …Journal of Computer Science, Vol. 19, Issue 3 · 24 Feb 2023 · 5,934 accessesView PDFCite
Research ArticleOpen accessAll words, across the recordRole of Web Usability in Online Customer Experience: A Case of Saudi ArabiaSaqib SaeedSaudi Arabia is an emerging online target market and many business organizations are focusing on this potential market to increase their revenues. Business organizations need to develop online value propositioning to attract different customer segments. Usability of e-business portals is an important factor for online customer retention. In this research, we have conducted the usability evaluation of some selected websites … …Journal of Computer Science, Vol. 15, Issue 5 · 30 May 2019 · 8,017 accessesView PDFCite